Unity, ME (PRWEB) March 25, 2014
XACT Telesolutions, a renowned customer support center located in the U.S., is now offering new and existing customers a way to serve their clients across all platforms, online and off. Before the new suite of services was announced, the customer support center primarily offered call center service solutions. Now, it's offering these services and more, including email management, web chat assistance and – their newest offering – social media monitoring.
While email management and web chat assistance have been available for quite some time at XACT, the support center is now placing more emphasis on the delivery of these online support services. XACT understands that telephone support is vital to an effective customer service department, but the company also understands the urgency of putting online support on the same plane of importance. When 78.9% of North America is online, this offering comes at an opportune time.
“We’re excited to continue to serve our customers’ communication needs with this full suite of product offerings," said Lynn Fick, president of XACT Telesolutions. "It is crucial that contact centers evolve to meet all avenues of client contact and customer communication.”
A strong signal of XACT's evolution that Fick touched on is the company's email management and web chat assistance services that have improved greatly since the date of their initial offer. Because 82.4 billion consumer emails are sent/received daily and more consumers prefer shopping online, the evolution of XACT's online services is crucial, for the company itself and the companies it serves. This evolution highlights the progressiveness of the call center and the company's commitment to keeping its services timely.
Combining online services like email management, web chat assistance, and social media monitoring with XACT's forever-relevant call center services will create a versatile, modern customer support base for companies nationwide.
XACT Telesolutions is a state-of-the-art call service center that leverages technology along with direct internet integration to provide support to clients. Their mission is to be the leading provider of customized and integrated telecommunications services. Furthermore, XACT Telesolutions works with businesses of all sizes, from Fortune 100 retailers to B2B organizations looking to enhance communications and support to their clients. For more information, visit http://www.myxact.com/.