London, UK (PRWEB UK) 25 March 2014
Vocus, Inc. (NASDAQ: VOCS), a leading provider of cloud-based marketing and public relations software, today announced its latest in a series of educational webinars, “How Retailers Are Using Social Media to Manage PR and Customer Services and Drive Revenue,” featuring the Co-Founder and Editor-in-Chief of Internet Retailing Ian Jindal on April 1, 2014 at 3 p.m.
During the webinar Jindal will:
“Social media touches every stage of multichannel retail from the early influencing stages to aftersales service,” said Jindal. “Bringing transparency to buying (whether “liking” products on Facebook or re-tweeting unhappy reviews) as well as the fulfilment process, your social media channels are expected to react to stock queries, delivery times and returns issues. Even when in-store, consumers are sharing their buying experiences, both positive and negative, on social media.”
Register for this special webinar »
About Ian Jindal
Ian Jindal is a retail consultant, publisher and advisor, working in eCommerce and multichannel retail. Jindal cofounded and is editor-in-chief of Internet Retailing, the trade title for Europe’s etailers and multichannel retail professionals. Jindal founded the European eCommerce Forum and authored the UK’s first MSc in Internet Retailing. Formerly, Jindal was group eCommerce director for Littlewoods Shop Direct, and since leaving has advised companies from Marks & Spencer, House of Fraser, John Lewis, Waitrose, Disney and de Bijenkorf to the British Council and the UK's National Lottery.
Vocus (NASDAQ: VOCS) provides leading cloud-based marketing and public relations software that enables companies to acquire and retain customers. The company offers products and services to help clients attract and engage prospects, nurture and convert customers, and measure and improve marketing effectiveness. More than 16,000 annual subscription customers across a wide variety of industries use Vocus software. The company is headquartered in Beltsville, MD with offices in North America, Europe and Asia. For more information, visit http://www.vocus.co.uk or call +44 (0)20 3426 4001.
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