Leveraging customer data-driven insights is a must for organizations looking to establish deeper customer engagements.
Scottsdale, AZ (PRWEB) March 25, 2014
Satrix Solutions, provider of customer and employee feedback programs and consulting services, today announced that it is managing the Customer Satisfaction and Net Promoter Score® (NPS) survey for IO, a global leader in software-defined data centers. Undergoing a period of rapid growth, IO will benefit from Satrix Solutions’ systematic approach, extensive analysis and reporting, and unbiased recommendations as it seeks to maximize customer engagements.
Both a customer loyalty metric and organizational discipline, Net Promoter Score (NPS) is a measurement tool used by thousands of organizations worldwide to gauge company performance. One of only a handful of U.S. consulting firms officially recognized as a Net Promoter Loyalty Partner, Satrix Solutions’ extensive experience and best practice knowledge in every phase of NPS implementation will enable IO to realize the system’s full potential.
“IO is committed to delivering relentless support to our customers,” said Jason Ferrara, VP Global Marketing and Communication for IO. “Partnering with third party customer loyalty expert, Satrix Solutions, gives our team the feedback they need to further improve the customer experience.”
“Leveraging customer data-driven insights is a must for organizations looking to establish deeper customer engagements,” said Evan Klein, founder and president of Satrix Solutions. “A customer satisfaction survey with Net Promoter Score provides business leaders with a wealth of information. The IO leadership team appreciates that with more structure and reliable metrics, they will be better positioned to make intelligent decisions that positively impact the customer experience.”
IO provides data center solutions for the world’s largest enterprises, governments, and service providers. As a result of IO’s ironclad confidentiality agreements with customers, account information relevant to survey participation will be encrypted and anonymously shared with Satrix Solutions.
IO is a global leader in software-defined data centers and has pioneered the next generation of data center infrastructure technology. IO's integrated hardware and software data center technology platform offers enterprises, governments, and service providers an innovative way to deploy, provision, and optimize data center capacity anywhere in the world. IO technology lowers the total cost of data center ownership compared to traditional data centers, enabling dynamic deployment and intelligent control based on the needs of IT equipment and applications in the data center. For more information, visit http://www.io.com.
About Satrix Solutions
Satrix Solutions was founded with a primary goal — help businesses maximize potential and opportunity. Organizations rely on the company’s formal feedback programs to gather valuable insights from customers, employees, and prospects. The expert analyses and recommendations delivered by Satrix Solutions serve as a blueprint for driving operational improvements to enhance the customer experience. By leveraging a proven approach to capturing and responding to the needs of the market, clients are able to improve customer and employee retention, maximize share-of-wallet, and increase sales close rates. Satrix Solutions is a certified Net Promoter® Loyalty Partner and serves organizations in a variety of industries, each focused on realizing the financial benefits of creating a differentiated service experience. For more information, visit http://www.SatrixSolutions.com or call 480.773.6120.
®Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld