It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices...
Fort Worth, TX (PRWEB) March 25, 2014
CCNG International Inc. is pleased to announce the May event schedule for the 2014 Improving the Customer Experience event series. The event in the greater Milwaukee area on May 1st will be hosted by Kohl’s contact center operations in Menomenee Falls, WI. This will be followed by the Columbus OH event on May 7th hosted by JP Morgan Chase in their mortgage service contact center facility in northeast Columbus and on May 15th the CCNG event will be hosted by Ossur Americas contact center operations located in Foothill Ranch, CA. All three events will focus on strategies and best practices for customer service and contact center operations can improve overall levels of customer experience in five key areas –
- Call Center / Contact Center
- Customer Loyalty and Rewards
- Social Media / Social Care
- Customer Feedback and Satisfaction
- Self Service and Support
The 2014 CCNG events began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD, followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. The CCNG April events will be hosted by Coca Cola in Tampa, FL and Toyota Financial in Phoenix, AZ.
“CCNG members host these events to both showcase their contact center and share best practices in customer care and contact center management with peers,” says David Hadobas, President and CEO of CCNG International Inc. “We are off to another great start and look forward to a busy and exciting May with these three exciting hosts and site locations.”
The focus for the CCNG events this year on the customer experience where attendees will gain valuable insights from many different professionals representing a wide range of industries including financial services, retail, travel, public utility, telecom, insurance, healthcare, BPO, and many more.
What are your peers saying about participation in CCNG events?
“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices. Thank you CCNG!” - Michael Brouillette, Division Manager, Charlotte NC CCC, Allstate Insurance Company.
“I have always enjoyed meeting with other contact center professionals and find the conversations we have about providing a great customer experience and balancing the needs of companies extremely valuable. We all share common issues that need to be resolved, regardless of industry. Additionally, technology changes at a very fast pace and it is valuable to hear about upcoming solutions that help support the customer,” says Laura Brittian, Supply Chain Manager, Tesa Tape. “Each time, I attend a CCNG meeting, I take away something that I can implement in my own company, for my customers.”
The May events will feature presentations, group discussions and site tours from hosts Kohl’s, JP Morgan Chase and Ossur Americas. Each event has a very interactive agenda to engage both attendees and presenters throughout the day.
CCNG partners sponsoring the May events include Voice Print International VPI, Five9, Avaya, OpenSpan, Innosource, Aspect Software and Working Solutions. For details on how to attend and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.
View program details at – http://www.CCNG.com.
CCNG International Inc.
Founded in 1992, CCNG International Inc. CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.
Within the CCNG Member Network, Contact Center and Customer Service Professionals:
- Connect for networking and sharing best practices
- Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
- Share their experience and ideas contributing to the valuable discussion
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.