Fredericton, NB (PRWEB) March 26, 2014
Indosoft Inc., developers of Q-Suite, the industry leading contact center software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for setting up Asterisk based contact centers.
For Asterisk telephony, Q-Suite ACD is a powerful contact center solution offering Skills-based-Routing for voice, email, and web, with Queue prioritization. This integration will allow users of Zendesk the benefits of an industry leading contact center ACD with optimized call routing and distribution capability. Zendesk integration is the latest addition to the customer service solutions for which built-in support is offered by Q-Suite.
Q-Suite is an enterprise grade multi-tenant contact center solution with a scalable ACD for Asterisk. It comes with built-in tools like the Visual Call Flow Builder that allows setup of sophisticated IVR for automating customer interactions. For large contact centers and Cloud service installations, the High Availability (HA) deployment with redundancy offers the ability to implement a cost-effective next generation multi-channel contact center platform.
“Customer service operations will benefit from the call routing and distribution capability of Q-Suite ACD”, says Gabriel Bourque, CEO of Indosoft. “Q-Suite is a superior multi-channel ACD offering skills based routing and queue prioritization. The dynamic channel status information available for all the incoming and outgoing contacts as well as the superior IVR building capability offered by the Visual Dialplan Builder, provides effective control over the management of service standards for customer service operations.”
About Indosoft Inc.
Indosoft Inc. is the developer of Q-Suite, a highly scalable contact center software for the Asterisk eco-system. Q-Suite API comes with .NET and XML libraries for CTI integration to third party customer service solutions. Q-Suite offers fault tolerance with redundancy through its High Availability (HA) deployment. Q-Suite based contact center solutions are installed around the world in the Cloud and on premise.