ICMI Recognizes Callzilla as a 2014 Global Contact Center Award Finalist for Best Outsourcing Partnership

Following a highly competitive application process, the International Customer Management Institute (ICMI) selected Callzilla and their client, Rosetta Stone, as a finalist for Best Contact Center Outsourcing Partnership award category.

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Hispanic Customer Engagement
The success of this partnership can be attributed to the stellar team at Rosetta Stone and our tireless efforts to deliver unparalleled Spanish Language Customer Experiences for Hispanic Customers.

Miami, FL (PRWEB) March 31, 2014

Following a highly competitive application process, the International Customer Management Institute (ICMI) selected Callzilla, the leader in Hispanic Customer Engagement and their client, Rosetta Stone, as a finalist for Best Contact Center Outsourcing Partnership award category. Winners will be announced at the Annual Global Contact Center Awards Dinner on May 7th in San Diego. The evening’s award festivities are sponsored by Voiance, iQor and HireIQ.

According to Sarah Stealey Reed, ICMI's content director and the head of judges for the 2014 ICMI Global Contact Center Award Selection Committee, the selection process was both challenging and invigorating.

"It’s always so exciting to see the passion that our community has for the contact center and customer service," she said. "It’s one thing to say that you are dedicated to the customer experience, but it’s entirely another to prove it. Our finalists this year have absolutely proven themselves to be shining examples of exemplary support and leadership in the contact center industry. It’s an honor to be a part of a selection process and to have the challenge of selecting only one winner in each category. Each finalist should feel very proud of their accomplishments."

Awards will be given out in a number of categories that recognized outstanding contact center organizations, as well as industry professionals. Finalists in all categories can be found at http://www.icmi.com/awards.

Callzilla President, Neal Topf, is humbled and excited to be chosen as a finalist for this prestigious award.

“We work hard every day to be the leader in Hispanic Customer Engagement contact center programs," he noted. "To be recognized alongside our client partner, Rosetta Stone, makes this award recognition truly special and rewarding. The success of this partnership can be attributed to the stellar team at Rosetta Stone and our tireless efforts to deliver unparalleled Spanish Language Customer Experiences for Hispanic Customers."

For more information about Callzilla, visit http://www.callzilla.net, or call 1-855-CLL-ZLLA (855-255-9552), x301.

For more information on the ICMI Global Contact Center Awards, visit icmi.com/awards, call 800.672.6177 (International: 001.719.268.0328) or email awards(at)icmi(dot)com.

About Callzilla
Callzilla is 100% focused on serving the U.S. Hispanic Consumer Market, providing quality-focused bilingual and Spanish-language outsourced customer care, customer service, and customer acquisition services. Current clients span the health and beauty, health care, telecommunications, financial services, non-profit, and direct response and direct-to-consumer industries. Callzilla proudly offers state of the art technology to handle Inbound and Outbound phone calls, SMS, Chat, Email, IVR, and Social Media Monitoring and Messaging.

Founded in Miami, Florida in 2005. Today is headquartered, managed, and operated in Miramar, Florida (Metro Miami) and Callzilla’s contact center facilities are located in Bogota, Colombia and are 100% owned and operated by Callzilla.

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit http://www.icmi.com.

ICMI is a part of UBM (http://www.ubm.com), a global live media and B2B communications, marketing service and data provider.


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