ICC/Decision Services Announces New Opportunity for Retailers

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Top customer experience management company announcing availability of newly revamped and insightful newsletter.

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We wanted to provide clear ways subscribers can take that information and translate it into actionable behaviors.

ICC/Decision Services, a Manhattan-based customer experience management company, is pleased to announce the release of a newly updated monthly newsletter, aimed at providing valuable and useful information for retail professionals.

The newsletter focuses on in-depth insight that will allow retailers to more effectively target customers, motivate associates, capitalize on potential branding opportunities and maximize revenue.

As well as actionable tips and tools, the ICC/Decision Services newsletter is also a go-to resource for the newest research available within the world of retail sales, which is constantly changing and evolving.

“We feel we’ve really created an excellent resource for anyone and everyone involved in the retail industry,” said Eric Baer, ICC/Decision Services Senior Research Analyst. “We didn’t want to just provide information; we wanted to provide clear ways subscribers can take that information and translate it into actionable behaviors. By reading our newsletter each month, retailers can not only stay on the cutting edge of what’s developing, but they can also use the information we provide, and directly apply it to methods which will allow them to increase their revenue and keep their store competitive.”

The ICC/Decision team is headed by industry experts, with decades of retail experience, and each newsletter is compiled with their knowledge, know-how and expertise.

“When we introduced our newly formatted newsletter, we did so with consideration to many of our customers and colleagues, who are constantly looking for ways to stay ahead of the competition,” said Baer. “That’s what our business is about—creating and keeping that edge that puts you ahead of everyone else, and our newsletter is just one more tool retailers can add to their arsenal to ensure they’re the best at what they do.”

In addition to the monthly newsletter, ICC/Decision Services offers a variety of services, tools and resources allowing retailers to attract and retain customers, and create success for their chain.

Subscribing to the newsletter is complimentary, and retail professionals can sign-up by visiting the ICC/Decision Services website.

About ICC/Decision Services:

Based in New York City, ICC/Decision Services is a privately-held company that services the needs of global companies, including CVS, Walmart, Albertsons and Coach. With 35 years in the industry, ICC/Decision Services is the preeminent provider of Mystery Shopper, Customer Survey and Compliance Auditing programs.

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Eric Baer
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