Douglas, Isle of Man (PRWEB UK) 26 March 2014
MarketsWorld, the British Isles licensed and regulated Binary Options platform, has announced it now supports Spanish and Italian customers through its Live Agent Helpdesk and Customer Support Team. This new development further underlines MarketsWorld’s drive to offer top class customer support in new and growing markets, Bruce MacLean, PR Manager explains.
“Over the past 12 months MarketsWorld has seen a marked increase in its underlying customer base but especially in the Spanish and Italian markets; so much so that we needed to recruit fluent customer support agents. This recruitment drive is complete and we are now able to better support these new markets in their mother tongue. MarketsWorld believes in first class customer service and we boast the most efficient and knowledgeable Customer Support Team in the Binary Options industry. Our policy is to let our traders call on us when they have questions or the need for help, whereas we know many in the industry actively push customers to deposit and trade which we view as an outrageous conflict of interest. The recruitment of bi-lingual agents highlights our ambition to not only grow and progress in new markets, but also offer the same high level of customer experience. As the business grows the demands grow and we are determined to meet and exceed customer expectations on all fronts.”
MarketsWorld now supports customers in several languages including English, French, Spanish, Italian, Bulgarian, Russian and Romanian through its Live Desk and Customer Support Team and it is expected that more languages will be added and supported over 2014 and into 2015.
The award winning binary options platform is also in the process of testing out more features which will add to the trading experience as MacLean points out.
“Our development team has been flat out in improving the software for the MarketsWorld platform and we will shortly be offering a greater number of expiries for our customers to choose from, including the ever popular 60 seconds. We will also be introducing extra assets including equities which will benefit from our award winning and industry highest payouts of 95%. 2014 is proving to be another exciting year of development and progression.”
The MarketsWorld platform is also looking at other software options. MacLean continues: “There are a great many advantages in owning the software that runs our Regulated binary options platform; not least in being able to develop offerings in line with customer feedback. Indeed future plans include translating the platform into new languages as well as the ongoing and continuous development of the trading experience; we are always eager to hear feedback from customers and anyone can make suggestions and send them to our Service team at service(at)marketsworld(dot)com.”