Albany, NY (PRWEB) March 27, 2014
Technology continues to increase at a rapid pace and the majority of the population use smartphones or other mobile devices. However, the majority of consumers either do not use technology in restaurants or have maintained similar usage compared to last year. More than half of respondents do not use online or mobile ordering or payment apps or loyalty programs. Since the use of technology by consumers at restaurants is a developing opportunity, these rates are likely to increase over time, especially as Millennials gain spending power.
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Table of Content
Figure 1: Ordering methods at restaurants, January 2014
Figure 2: Technology drivers at restaurants, January 2014
Figure 3: Deal preferences at restaurants, January 2014
Figure 4: Technology behaviors at restaurants, January 2014
What we think
Issues and Insights
Marketing and feedback: How to reach consumers most effectively
Loyalty programs: How can operators encourage repeat business?
Ordering and payment: Will tech be an effective way to gain efficiencies?
In-store technology: How to encourage consumers to dine-in?
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Trend: Secret, Secret
Mintel futures: East Meets West
Foodservice and drinking place sales have inched upward
Figure 5: Adjusted foodservice and drinking place sales, January 2010-December 2013
Restaurant Performance Index lingers around the 100 mark
Figure 6: Restaurant Performance Index, January 2010-December 2013
Cost and inflation of food items
Healthy diet and active lifestyle
Gluten free and allergens
Millennials drive usage
Innovations and Innovators – Mobile Applications
Innovations and Innovators – Loyalty Programs
Loyalty programs based on dollar spend:
Restaurant non-app programs
Innovations and Innovators – In-store Experience
Reservations and waiting
Family Midscale Restaurants - US - October 2013
Family restaurants face increasing competition from fast food and fast casual chains, which offer value based on low prices, convenience, and easily customizable options. More modern ambiance through restaurant renovations and redesigns, convenient breakfast items, and showing value by offering more BFY foods at budget-conscious prices are the ways forward for the segment if it wants to stave off the threat of QSRs and fast casuals.
Quick Service Restaurants - US - August 2013
Operators are struggling with the need to provide low prices at a time when commodity costs are quickly increasing. Quick service restaurants must wean consumers off the idea of price and provide extra value in order to justify increases. Since many customers are beginning to seek a more upscale and healthful fast casual experience, fast food restaurants have been changing to better align with those competencies. However, with this move, it is important to continue to meet the needs of the no-frills customers that still value speed and price above all else.
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