Qualfon to Answer the Outsourcing Industry’s Most Pressing Questions at Nexus 2014

Top executives to address the future of the near-shore outsourcing market and the issue of agent retention.

  • Share on TwitterShare on FacebookShare on Google+Share on LinkedInShare on PinterestEmail a friend
Nexus 2014 Event: Where Qualfon will address pressing questions in the BPO industry

Nexus 2014 Event: Where Qualfon will address pressing questions in the BPO industry

Latin American and Caribbean countries have experienced explosive growth in outsourced services, but what’s the next big opportunity for these near-shore outsourcing destinations?

Jersey City, NJ (PRWEB) March 31, 2014

Qualfon, a leading business process outsourcing (BPO) and call center service provider, today announced its support and participation in Nexus 2014, the premiere outsourcing conference focused on Latin America and business process outsourcing (BPO) at the Jersey City Hyatt Regency on April 8th.

At the event, Qualfon’s top executives will be addressing some of the most pressing questions in the outsourcing industry:

The Future of the Near-Shore Outsourcing Market

  •     Latin American and Caribbean countries have experienced explosive growth in outsourced services, but what’s the next big opportunity for these near-shore outsourcing destinations? How should they position themselves to take advantage of these opportunities?
  •     How do near-shore countries benefit from the BPO industry and its rapid expansion?

Agent Retention

  •     Why is attrition and retention important in contact centers and why it is a top-ranking factor in decision making?
  •     What are unique ways to achieve the highest employee retention rates?

Chief Sales & Marketing Officer, Bob Dechant, and Qualfon’s Executive Vice President of Client Relations, John Yanez, will also be discussing emerging markets in the Latin American region, like Guyana, a little-known South American country that Frost & Sullivan analysts recently referred to as “the best-kept secret” for native-English outsourced services. Those who stop by Qualfon’s booth will also receive a free Nearshore Americas report on Guyana, which outlines this country’s outsourcing opportunities, labor market dynamics, and government-backed business incentives.

About Nexus 2014
Nexus is designed to generate business-specific knowledge and dialogue about the opportunities, risks and advantages of developing strategic relationship in Latin America. Nexus 2014 will bring clarity to this new ‘force field of change’ by assembling the brightest thought leaders in global business services while using an ‘Americas-centric’ analytic lens. Given the global outsourcing industry is in the midst of a seismic readjustment – driven by two principle forces: the thirst to innovate and the mandate to accelerate, the event will examine four critical themes: The “CXO Circle”, “Geographic Sprints”, “Expansion Equation” and “Innovate or Accelerate?”

The expert speaker line-up includes:

  •     Tech entrepreneurism educator, critic, and world-renowned author, Vivek Wadwa
  •     SOFTTEK’s President & CEO, Blanca Treviño
  •     Ovum’s Principal Analyst, Peter Ryan
  •     Estee Lauder’s Chief Technology Officer, Rhonda Vetere

Over two dozen expert speakers were selected to participate on a power-house agenda, for participants to gain high-value, first-hand insight. Business executives, Procurement, BPO, IT and BPO professionals interested in attending the event, may request an invitation at the official event website: http://www.nexus2014.com.

About Qualfon
Qualfon has a strong track record of customer service and back-office processing growth with experienced business processing outsourcing (BPO) leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees serving an international base of clients. Qualfon operates in the Philippines, Guyana, Mexico, the United States, and China. Our mission is “Be the Best BPO. Make People’s Lives Better.” Qualfon invests in the well-being of our people who, in return, are taking better care of customers, clients, and our communities. Our employee tenure is twice the industry average, which enables us to offer highly skilled and highly engaged people that provide a better customer experience. In addition, our lower employee attrition and strategic locations enable us to provide our services at a lower cost. http://www.Qualfon.com


Contact