RightAnswers Expands Knowledge-Paks Offering to Include Knowledge Specific to NOCs, BMC Remedy and ServiceNow

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Knowledge in the Cloud Provides New Solutions in Real-Time

Knowledge-Paks are the most extensive library of solutions for support.

RightAnswers, Inc., the #1 provider of cloud-based knowledge management, multichannel self-service and social knowledge solutions, has expanded the scope of its Knowledge-Paks®, the most extensive library of solutions for support. New Knowledge-Paks offerings include:

  • Knowledge for NOCs – covering issues with software used in the network operations center, which is critical to the operation of any enterprise
  • Knowledge for BMC Remedy – covering processes for support agents in the BMC Remedy ITSM
  • Knowledge for ServiceNow – covering processes for support agents in the ServiceNow ITSM
  • Knowledge for BYOD –providing connectivity solutions on an array of mobile devices that employees use to access information, as well as the mobile device and mobile application management solutions that networks administrators use to monitor and secure those devices

We’ve also added more language to the Knowledge-Paks library. Solutions are now available in Southeast Asian languages such as Chinese, Japanese and Korean, in addition to our existing translations into Dutch, French, German, Italian, Portuguese and Spanish.

RightAnswers develops new support solutions based on market and client demand. Clients with suggestions for additional solutions are requested to contact the RightAnswers content developers at contentgroup(at)rightanswers(dot)com.

About RightAnswers
RightAnswers is the #1 provider of cloud-based knowledge management, multichannel self-service and social knowledge solutions for optimizing customer service and IT support. Our 500 clients around the globe use RightAnswers seamlessly integrated with their CRM, ITSM or other customer service software to provide stellar support experiences while saving millions of dollars a year. For more information, visit http://www.rightanswers.com.

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Shari Ingerman
RightAnswers
+1 732 396 9010 Ext: 185
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Veronica Mathieson
RightAnswers
732 396 9010 121
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