Embry-Riddle, Wichita State Experts to Reveal Airline Quality Rating Report Naming Top Carriers of 2013

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April 7 Announcement in Washington, D.C., Breaks Down U.S. Airlines Based on Customer Complaints, Baggage Handling, On-Time Arrivals and Denied Boarding

The results of the 24th annual national Airline Quality Rating (AQR) ranking U.S. major carriers will be announced at 9:30 a.m., Monday, April 7, at a news conference at the National Press Club, Murrow Room, in Washington, D.C.

Conducted annually by Dr. Brent Bowen, Dean of the College of Aviation at Embry-Riddle Aeronautical University’s Prescott, Ariz., Campus and Dr. Dean Headley of the W. Frank Barton School of Business at Wichita State University, the AQR is the most comprehensive study of the performance and quality of the 15 largest airlines in the United States.

The rating is a multifactor look at the overall performance quality of the airlines based on:

  •     On-time performance
  •     Denied boarding
  •     Mishandled baggage
  •     Customer complaints

The findings will cover the 2013 calendar year and include the following airlines listed in alphabetical order: AirTran, Alaska, American, American Eagle, Delta, Endeavor Air, ExpressJet, Frontier, Hawaiian, Jet Blue, SkyWest, Southwest, United, US Airways and Virgin America.

Additional issues the researchers will speak to reporters about include:

  •     How 2013 airline performance compares to 2012.
  •     Has on-time performance, involuntary denied boarding, mishandled bags and customer complaints improved?
  •     Do mergers affect airline performance in 2013?
  •     Two-decade perspective and trends – and where it’s going in the future.
  •     Impact new pilot training and qualification regulations are having on the airline industry.

The Airline Quality Rating, first announced in 1991, is the only rating to include multiple criteria by which airline performance is measured in a quantitative and unbiased manner.

For more information about the Airline Quality Rating, go to http://www.airlinequalityrating.com.

About Embry-Riddle Aeronautical University
Embry-Riddle Aeronautical University, the world’s largest, fully accredited university specializing in aviation and aerospace, is a nonprofit, independent institution offering more than 60 baccalaureate, master’s and Ph.D. degree programs in its colleges of Arts and Sciences, Aviation, Business and Engineering. Embry-Riddle educates students at residential campuses in Daytona Beach, Fla., and Prescott, Ariz., and through the Worldwide Campus with more than 150 locations in the United States, Europe, Asia and the Middle East. The university is a major research center, seeking solutions to real-world problems in partnership with the aerospace industry, other universities and government agencies. For more information, visit http://www.embryriddle.edu, follow us on Twitter (@EmbryRiddle) and http://www.facebook.com/EmbryRiddleUniversity, and find expert videos at YouTube.com/EmbryRiddleUniv.

About Wichita State University
Since 1895, Wichita State University has been the linchpin of higher education in south-central Kansas by combining a traditional college experience with the advantages of being located in the state’s cultural and industrial hub. Together with local government and the Wichita business community, WSU has built one of the most unique partnerships in Kansas, one that over the years has propelled each to new heights. It’s a relationship that both supplies the lifeblood of a thriving community and makes it possible to provide the most well-rounded education in the region. In 2012, Wichita State was ranked third among all U.S. universities in money spent on aerospace research and development. For more information, visit http://www.wichita.edu.

Media Contacts:

Melanie Hanns
Director of University Communications
Embry-Riddle Aeronautical University
O: (386) 226-7538
C: (386) 283-0753

Joe Kleinsasser
Director of News and Media Relations
Wichita State University
O: (316) 978-3013
C: (316) 204-8266

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Melanie Hanns, Director of University Communications