We wanted a better experience for our clients. Mangrove is a dedicated leader in this business and we intend to stay that way.
Tampa, Florida (PRWEB) March 31, 2014
Mangrove Software, a leading cloud provider in enterprise Human Capital Management (HCM) solutions, has announced significant improvements to its Benefit Administration division including a refined customer relationship strategy, a new industry dedicated website, and an upgraded platform for its COBRA Administration services.
“We manage over 2,500 benefit clients and thousands of beneficiaries on a daily basis. We had to create a streamlined communication experience that would benefit everyone. We made the strategic decision to make client relationship management our #1 priority,” says Rich Cangemi, CEO of Mangrove Software.
This new strategy includes enhanced communication tools, additional management training for Mangrove’s benefit administration division, and the creation of a dedicated account management team.
“We re-aligned our staff to build a strong Client Management team whose only focus is our client’s needs. From the initial sale all the way through to the day-to-day service questions, clients have one point of contact for all of their business needs,” says Cangemi.
The benefit administration dedicated website (http://www.mangrovebenefits.com) intends to communicate the latest information regarding various benefit programs and compliance regulations. The new website will also promote Mangrove’s wide range of benefit administration services such as COBRA, MiniCOBRA, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Retiree/LOA Services, ACA Notifications, and more. Brokers, employers, and participants will be able to get time-sensitive information including:
- Eligible Expense Listings
- Reimbursement Forms
- Dependent Coverage Information
- Renewal Checklists
- Web-Based Self-Service with Online Payment Options
- Frequently Asked Questions
- Access to the FSA Store with Discounts for Participants
In addition to the new website, Mangrove transferred the software platform to a state-of-the-art data center in Tampa, Florida. With upgraded equipment, the SSAE 16 certified data center will provide increased security, more reliable service, and higher availability.
“We wanted a better experience for our clients. That includes investing in our customer care team, but also our software platform. Mangrove is a dedicated leader in this business and we intend to stay that way,“ says Cangemi.
About Mangrove Software
Mangrove designs, markets, implements and supports HR, payroll, and talent management solutions in the United States. Mangrove is an Internet-based solution delivered via cloud, and designed to improve the relationship between employer and employee through the use of technology. Mangrove’s solutions deliver the flexibility and functionality businesses need to manage their employees, including recruitment and onboarding, HR management and compliance, benefits management and online enrollment, payroll, performance management, reporting and analytical decision-making tools, time and attendance, and a self-service Web portal for executives, managers, administrators, recruiters, and employees. For more information on Mangrove and its solutions, please visit http://www.mangrovesoftware.com.