Washington, D.C. (PRWEB) April 03, 2014
Allied Telecom Group, a leading telecommunications provider of data and voice services, announces the addition of Olga Goldovsky as Client Experience Manager. In this role, Goldovsky will manage Allied’s new Client Experience team which was created to enhance and provide added value to Allied’s client support interactions.
In her role, Goldovsky will utilize her extensive customer service experience to establish new policies, procedures, and roles – all with the objective of ensuring consistent delivery of exceptional client support. The Client Experience team’s primary responsibility is to be the client’s advocate, to learn and understand client needs and work with all levels of the Allied team to best serve each client. With the launch of this team, Allied clients will gain additional touch points into the company, resulting in improved customer service, faster follow up and resolution time, and prompt post-interaction follow-up in the form of client surveys. Olga and her team will use captured survey data to meet the company’s objective of “constant and never ending improvement”.
Goldovsky joins Allied from a leading optometry provider, where she served as Communication Center Manager and was responsible for developing processes to improve customer interactions and increase customer retention. “It’s gratifying to be working with a telecommunications company that prides itself on providing outstanding service, as the industry does not always get high marks in this area,” said Goldovsky. “I am really excited about building a team here that will focus specifically on making the client experience as smooth, easy and user-friendly as possible. Throughout my career, my goal has always been to exceed clients' expectations in every interaction.”
“Olga brings energy, experience, and a true client advocate mindset to Allied’s Client Experience initiative,” said Allied Vice President of Operations and Engineering, Kevin Sturm. “Allied has always differentiated itself by providing superior client support and Olga shares this passion. We’re thrilled to have her onboard, and we know that our clients will greatly appreciate the focus that she brings to this area of the business and the coming improvements that will inevitably occur as a result of her efforts.”
About Allied Telecom Group: Allied Telecom Group has provided telecommunications services for government, nonprofit and commercial enterprise clients since 1990. Known best as a “trusted technology advisor”, Allied strives to provide innovative voice and data solutions delivered with the very best in client experiences.