CCNG Partner Update –Thought Leaders In The Contact Center And Customer Experience Industry

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CCNG is excited to announce new and renewing partners Calabrio, inContact, and InnoSource in the CCNG Member Network – a network for contact center, customer service, and customer experience professionals. These partners are valuable in sharing thought leadership, insights, case studies, and best practice information in the contact center and customer experience industry.

call center performance management, call recording, quality monitoring

CCNG Network - A Professional Peer Network for Contact Center & Customer Experience Management

CCNG is a valued resource for contact center professionals.

CCNG International, Inc. is pleased to announce the return of inContact – helping to build tomorrow’s contact center today – as a CCNG partner. inContact is a cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact recently recorded a webcast interview entitled “Trend Spotting: The 7 big changes to look out for in 2014.” This is one of the many ways that inContact contributes to the CCNG Member Network.

Additionally, CCNG brings in two new partners, Calabrio – known for its powerful and innovative contact center and workforce optimization, and InnoSource – bringing higher standards for hire solutions. Calabrio recently recorded a webcast interview entitled “Simple Is Better: Top 5 Reasons for an Integrated WFO Strategy,” and InnoSource recently recorded a webcast interview entitled “Higher Standards for Hire Solutions.”

“CCNG is a valued resource for contact center professionals,” states Kristen Jacobsen, Director of Marketing at Calabrio. “Members have many benefits at their fingertips including networking events and a vibrant online presence. We are excited to partner with such an important network, and to contribute to sharing best practices and opportunities among customer care industry professionals.”

“We are so proud to be a partner of CCNG,” says Chad Delligatti, President of InnoSource. “The CCNG team has created a unique environment where industry professionals can not only network with peers, but also spend the day discussing best practices and industry developments with others that are tasked with similar responsibilities. Most professional organizations do one or the other, but rarely both.”

“We are excited to have returning partner inContact, as well as 2 new organizations – Calabrio and InnoSource – join the CCNG team,” says Michelle Porterfield, Director of Marketing for CCNG. “These partners add value to the CCNG Member Network and bring a wealth of resources to the CCNG membership.”

CCNG partners also participate in the Improving Customer Experience event series, focusing on topics including call center/contact center, social media/social care, self-service and support, customer feedback and satisfaction, and customer loyalty and rewards.

For information on these and other CCNG partners, please visit the CCNG web site.

CCNG International Inc.

Founded in 1992, CCNG International Inc.

CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders.
Within the CCNG Member Network, Contact Center and Customer Service Professionals:

  •     Connect for networking and sharing best practices
  •     Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.
  •     Share their experience and ideas contributing to the valuable discussion

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 8555992264 Ext: 102
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Ginger Graber

8555992264 101
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CCNG - Contact Center and Customer Care
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