New York, NY and Oslo, Norway and London, UK (PRWEB) April 03, 2014
In its reports, Voice of The Customer Vendor Landscape, 2014 and Voice of The Customer Vendor Go-To-Market Strategies, 2014, of February 25, 2014, Forrester Research summarizes the industry ecosystem, with an overview of vendor capabilities, including professional services and delivery models. Confirmit, the market-leading global solutions provider for Customer Experience, Employee Engagement and Market Research, stands within a small group, or nine percent of the companies considered, with offerings in platform for all forty-one capabilities surveyed in the Voice of The Customer Vendor Landscape, 2014 report.
The reports identify and survey thirty-four VoC market players based on capabilities, including professional services, delivery and pricing models, and global operations. Included in the Voice of The Customer Vendor Go-To-Market Strategies, 2014 report, Confirmit is one of the few companies that had offerings in all eleven professional services areas surveyed; a delivery model with both SaaS and on-premise options; different pricing structures; and offices in North America, EMEA and APAC.
The Voice of The Customer Vendor Landscape, 2014 report examines a section of fifteen solutions providers that “support VoC programs with a robust set of capabilities that includes feedback collection, integration of feedback with other data in a centralized data hub, analysis, reporting, and closed-loop action management.” Other report highlights include:
“Forrester Research’s insightful industry analysis underscores for us that market differentiation will come down to simplifying the process by partnering with one expert for the technology and knowledge to power your entire program,” said Henning Hansen, Confirmit President and CEO. “Not only do we offer the broadest range of VoC capabilities, but our recent acquisition of Integrasco enables our customers to generate huge insight through the capture and analysis of social insights and unstructured text within their programs.”
Visit the Confirmit website to access the reports.
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com for more information.