HireIQ's proven ability to reliably and accurately predict an applicant's likelihood to be retained has significant impact on call center workforce planning professionals.
Atlanta, GA (PRWEB) April 10, 2014
HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that it is exhibiting at the upcoming Society of Workforce Planning Professionals (SWPP) annual conference. Conference attendees will be introduced to the benefits of HireIQ’s outcomes-driven employee selection technology, which has been proven to reduce employee attrition and reliably predict which job applicants are likely to perform well once hired.
The SWPP Annual Conference attracts leading practitioners of strategic staff planning, workload forecasting, and employee scheduling and monitoring for commercial call centers. Employee attrition and performance directly impacts these delegates insofar as they must constantly plan for and react to their effects. Unchecked attrition reduces call center effectiveness, customer satisfaction, and profitability of the host organization.
HireIQ’s innovative use of digital interviewing, performance outcomes measurement and predictive analytics effectively identifies those job candidates who are more likely to remain employed and perform well once on the job – before they are hired. The result is a more stable, better performing workforce, reduced hiring costs, and improved overall operational performance.
“Agent attrition is a persistent and vexing issue that directly impacts the workforce planning community daily,” said Kevin Hegebarth, HireIQ’s vice president of Marketing. “Our proven ability to reliably and accurately predict those job candidates who are likely to be retained longer and perform better on the job has significant benefits for customer service organizations in terms of improved profitability, increased customer satisfaction and enhanced employee engagement. Furthermore, our clients report increased efficiencies in sourcing, recruiting and hiring customer service professionals which makes them better positioned to act on staffing demands quickly and effectively.”
HireIQ transforms the talent acquisition process for customer-facing organizations by linking stakeholder-observed business outcomes, such as operational performance and retention with the results of pre-hire digital interviews. As a result, companies improve their hiring decisions, reduce the critical time-to-fill interval, lower recruiting costs and increase employee retention and performance.
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HireIQ revolutionizes talent acquisition for front-line customer service positions such as those in call centers, retail stores, branch banking, quick-service restaurants and hospitality by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation. HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention through its on-line virtual interviewing software, novel predictive analytics solutions, and structured feedback between recruiting and its stakeholders. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.
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