SPI Research Names TOP Step Consulting as Best-of-the-Best Professional Service Organization for a Fifth Consecutive Year

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An independent research firm ranked TOP Step Consulting in the elite top 5% of participating organizations and awarded Best-of-the-Best Professional Services organizations status.

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We are thrilled to be ranked as one of the top performers in the SPI Benchmark Report again this year

TOP Step Consulting, the leading provider of professional services business operations efficiency solutions, has been recognized as one of the top providers of professional services world-wide, in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).

According to Service Performance Insight's "The 2014 Professional Services Maturity™ Benchmark" out of 238 participating organizations, thirteen firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.

The Top 13 firms outperformed their peers and the benchmark average with significantly higher profit, larger projects and more satisfied clients.

TOP Step Consulting President and CEO Jodi Cicci says, “This benchmark report provides a great value to professional services organizations in the technology sector who are looking to understand what their peers are doing and how to improve. The information provided in the report is audited by SPI research and supported by major industry players such as Microsoft, SAP, and NetSuite.”

In the Best-of-the-Best PSO Comparisons, the Top 13 firms achieved 84% project on-time delivery versus the average of 77%. The Best of the best have 85% reference clients versus the all others average of 74%. The average revenue per project is $413k versus the all other average of $178K.

For the past five years, Service Performance Insight has conducted in-depth analysis of the top 5% of PS Maturity™ benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named "Best-of-the-Best" based on superior PS Maturity™ benchmark scores.

“We are thrilled to be recognized as a top performer again in the 2014 report,” says Cicci. “We have a simple philosophy focused on delivering exceptional service. Our customers are also professional services organizations who are looking to improve their business efficiency and profitability, so it is vital that we are seen as an expert and leader in our field. The benchmarking process and report findings validate what we are doing right and help us identify areas of improvement.”

About TOP Step Consulting

TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world-class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business.

About Service Performance Insight

Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.

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Debra Mendes
since: 03/2010
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TOP Step Consulting, LLC
since: 03/2011
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