cleverbridge Announces Relocation of Customer Service Operation in Asia

New Tokyo site enables full-service e-commerce provider to more effectively provide customer service to the rapidly growing market in the Asia-Pacific region.

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“Having both our Asian cleverbridge office and customer service operation in Tokyo, enables us to better provide our clients with all the resources necessary to thrive in this complex, fast-growing market,” said Christian Blume, CEO, cleverbridge.

Cologne, Germany (PRWEB) April 08, 2014

cleverbridge, a global full-service e-commerce provider for software and SaaS companies, announces the relocation of its Asian customer service operation to Tokyo, Japan. The move from Shanghai, China enables cleverbridge to more effectively provide customer service to the rapidly growing market in the Asia-Pacific region.

According to Forrester Research, Inc.*, total online retail revenues for just China, Japan, South Korea, India and Australia “will more than double from $398 billion in 2013 to $858 billion in 2018.” To better support clients’ customers in the region, cleverbridge opened the Asian customer service operation in 2011 in Shanghai, extending cleverbridge’s global customer support network across three continents: Asia, Europe and North America. Less than one year later, cleverbridge expanded its presence in Asia-Pacific with a new office in Tokyo, Japan.

“With nearly half of the world’s online population and rising customer order volume, Asia-Pacific continues to be a core market for our clients,” said Christian Blume, CEO, cleverbridge. “Having both our Asian cleverbridge office and customer service operation in Tokyo, enables us to better provide our clients with all the resources necessary to thrive in this complex, fast-growing market.”

“Entering the Asia-Pacific e-commerce market requires more than translating your website into a foreign language. It requires localizing the entire customer experience, from the payment methods that you offer to how you provide support,” said Yosuke Ito, general manager of Japan, cleverbridge. “Bringing customer support to Tokyo allows us to provide our clients with native-speaking representatives, not only bridging language barriers but also cultural differences, ultimately supporting their growth strategies in this region.”

From international compliance management to Asian payment methods, region-specific languages and localized currencies, cleverbridge enables software and cloud companies to successfully and seamlessly sell in Asia. Unlike typical e-commerce providers that offer less robust technologies and minimal client support, cleverbridge becomes a true extension of each client’s team—understanding the models, markets, channels and specific e-commerce requirements. cleverbridge delivers consultative expertise and a leading technology solution that best fits the business and provides an unsurpassed customer experience so companies can strategically leverage e-commerce to generate more revenue.

To learn more about cleverbridge, please contact inquiry(at)cleverbridge(dot)com or visit http://www.cleverbridge.com.

About cleverbridge
cleverbridge is a global full-service e-commerce provider for companies that sell software and SaaS solutions. The company’s flexible cloud-based platform and experienced client service drive the performance of B2C and B2B businesses around the world, enabling the complete optimization of their global online sales and marketing initiatives. Headquartered in Cologne, Germany with offices in Chicago, San Francisco, and Tokyo, cleverbridge provides a customized, multi-channel e-business solution to more than 300 international corporations like Acronis, Avira, Dell, Malwarebytes and Parallels, supporting their traditional, SaaS and subscription-based e-commerce needs. For more information, visit http://www.cleverbridge.com or the Building Keystones blog.

  • “Asia Pacific Online Retail Forecast, 2013 To 2018” by Zia Daniell Wigder with Jitender Miglani, Masami Kashiwagi, Rebecca Katz, Forrester Research November 26, 2013.


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