ContactUs.com Releases Integrated Live Chat Feature; Reaches 37,500 User Account Milestone

ContactUs.com launches integrated live chat for websites to expand its customer acquisition software suite. Starter plans for small businesses are free, with premium features available in upgraded plans.

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Miami, FL and Chicago, IL (PRWEB) April 09, 2014

ContactUs.com, Inc. (http://www.contactus.com) announced today the release of its integrated live chat solution for small businesses called ContactUs Chat (http://www.contactus.com/contactus-chat/), along with hitting a milestone of over 37,500 user accounts created since March 2013.

ContactUs Chat adds a click-to-chat and proactive chat widget to websites. Once installed by a website user, ContactUs Chat is enabled for the website’s visitors without needing them to download external software. A forever free version of ContactUs Chat is available to all ContactUs.com website users, with paid packages available for users looking for team solutions, expanded data capture and other premium customer acquisition features.

As with all ContactUs.com web apps inside its customer acquisition suite, ContactUs Chat is a cloud-based solution that can be installed in minutes by dropping in a couple of lines of easy-to-install web code. In addition, websites built on WordPress can use an accompanying ContactUs Chat for WordPress plugin (http://wordpress.org/plugins/contactus-chat/) to create a new ContactUs.com account or install code from an existing account. Unlike standalone live chat software for websites, ContactUs.com Chat is an integrated module within ContactUs.com’s contact management platform, which includes existing customer acquisition features such as advanced web analytics, 3rd party software integrations, conversion optimization and call tracking.

“We’re excited to add this additional engagement tool to supplement our overall customer acquisition suite for small business websites. In our efforts to engage our own website’s visitors, we have seen significant increases in the frequency of conversations started between website visitors and our own team by using advanced ContactUs Chat features like proactive chat. We can’t wait for our users to experience a similar kind of lift on their websites by using our chat solutions,” said Howard Yeh, co-president and co-founder of ContactUs.com.

“Based on our conversations with hundreds of current and prospective users, we know that converting people from visitors to leads is a challenging bottle-neck to growing online customers. ContactUs.com’s integrated live chat is yet another tool that businesses can bolt-on to their websites,” added Brad Seiler, the other co-founder of ContactUs.com. “There’s an obvious appeal to prospective customers to be able to interact real-time with a real person at a business that he or she is considering, which is why chat is so effective and why we’re so excited to be able to offer this functionality for free to small businesses.”

Existing ContactUs.com users can log into their ContactUs.com admin panels to create a new chat campaign, install onto their websites, and begin capturing inbound chat requests. New users can visit http://www.contactus.com to sign up for a free account.

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About ContactUs.com, Inc.
ContactUs.com is an all-in-one customer acquisition platform featuring a contact form builder plus tools for lead-generation, messaging, software integration, behavioral marketing and lead analytics to help SMBs generate more leads and sales from online visitors. Its flagship products are an online contact form builder and an integrated contact management platform to manage sales leads. ContactUs.com offers premium features to generate more customers, including: appointment requests, phone lead tracking, lead qualification, conversion optimization, advanced form analytics, advanced chat and sales-centric CRM solutions. Its software has been used by over 37,500 users since it was launched in March 2013. For more information, visit http://www.contactus.com.

Contacts:
ContactUs.com, Inc.
Howard Yeh
press(at)contactus(dot)com


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