Now that MiaRec has successfully completed an interoperability testing with BroadWorks platform, Service Providers can expand their hosted solutions portfolio by offering profitable in-demand call recording services to their customers.
San Jose, CA (PRWEB) April 09, 2014
Duxoft, Inc., a global provider of contact center and business call recording solutions, today announced that it has completed interoperability testing of its MiaRec call recording solutions with the BroadSoft® BroadWorks® voice application platform. BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol, or IP network. The official Broadsoft validation status ensures Service Providers using BroadWorks platform can deploy easily and benefit from fully functional, advanced and reliable call recording solution.
“We are continually focused on providing better call recording solutions to our Service Provider Customers,” said Gennady Bezko, CEO of Duxoft. “Now that MiaRec has successfully completed an interoperability testing with BroadWorks platform, Service Providers can expand their hosted solutions portfolio by offering profitable in-demand call recording services to their customers.”
Due to expanding array of industry and government regulation to record and archive phone conversation, call recording is becoming a mission critical application for many businesses, including those using hosted telephony services. Service Providers, offering call recording as a service may gain competitive advantage, grow revenue and customer base.
MiaRec Service Provider Edition is ideally suited for cloud environments, delivering feature-rich and efficient call recording functionality. MiaRec’s flexible architecture allows it to be easily integrated into service provider’s portal for easy administration and single sign-on user experience. MiaRec offers multiple recording options, including 100% automatic, selective or on-demand call recording.
The combination of MiaRec Call Recording Solution with Broadworks platform offers Service Providers and their customers a wide range of benefits, including:
- Low total cost of ownership and flexible licensing model
- Quick implementation with low on-going maintenance costs for Service Providers
- Feature-rich, powerful call recording functionality combined with ease of use
- No upfront investment and administrative burden for customer
- No additional equipment is installed on customer site
- Ideal for customers with multiple distributed locations and mobile staff
High scalability, advanced security and exceptional reliability make MiaRec a truly cloud-ready call recording solution.
Duxoft, Inc. is a global provider of IP Call Recording and Quality Monitoring solutions. The award-winning MiaRec Solutions portfolio includes call recording and interaction management solutions for Service Providers, Contact Centers, Healthcare and Financial institutions. MiaRec is headquartered in San Jose, CA with offices and partners worldwide. More information: http://www.miarec.com
BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol, or IP network. The Company's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private brand exchanges, video calling, text messaging and converged mobile and fixed-line services.