(PRWEB) April 13, 2014
Leading outsourced business solutions provider Open Access BPO now offers voice-based customer service in Vietnamese, Thai, Bahasa Malaysia, and Bahasa Indonesia.
The four Asian languages will bolster the outsourcing firm's multilingual call center unit, which originally offered its services in other Asian tongues namely Chinese, Japanese, Korean, and Tagalog, as well as Western languages including English, French, German, Italian, Portuguese, and Spanish.
As one of the few firms offering a wide range of foreign language services under one roof, Open Access BPO leads the niche of multilingual call centers in the Philippines, where the company operates. The firm's venture also answers the demand for customer service representatives (CSR) and technical support agents (TSA) who will communicate using the languages spoken by the growing Vietnamese, Thai, Malaysian, and Indonesian markets.
Similar to the delivery method of the initial lineup, the four new voice-based services will be handled by native-speakers to provide customers with the type of genuine cultural affinity that eliminates contextual differences that hinder customers from fully understanding second-language agents.
Open Access BPO provides training for its agents on the culture of the customers they will be attending to. This is in addition to the training for proper call etiquette, articulation, and problem-solving, among other benchmark skills necessary for voice work.
The strategic location of the company's operational sites also makes Open Access an ideal choice for multilingual call center services. The Philippines is reportedly the most lucrative multilingual outsourcing hub in the Southeast Asian region, as the country is situated at the heart of the Asia-Pacific. Multinational businesses catering to culturally diverse customers have been centralizing operations in the Philippines instead of spreading offices across the continent.
About Open Access BPO
Open Access BPO has been offering voice-based customer service and technical support to its diverse international clientele ever since its inception in 2006. Established as a telemarketing startup in San Carlos, California, the American company transferred operations to the Philippines' premier business district, Makati City. There, Open Access BPO expanded its call center solutions and branched out to non-voice services such as creative content development, digital marketing, programming, and e-commerce oriented services.
Modeled as a boutique-style firm, Open Access allows clients to customize their outsourced services and take part in the management decisions as if supervising an in-house department. This is in line with the neo captive BPO business model that Open Access practices.
For a complete list of services offered by Open Access BPO, visit http://www.openaccessbpo.com/.