HCA Virginia’s John Randolph Medical Center Launches First ER-based Real-Time Patient Satisfaction Survey and Mobile Insurance Calculator

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John Randolph Medical Center, in partnership with Bioscape Digital, ER Express, and GetInsured, have launched a mobile tablet solution to enable patients to give real-time feedback to the hospital, understand their financial options under the Affordable Care Act, and learn more about their health condition right from their ER Room.

"The ability to address patient feedback in real-time is a critical element in providing the optimal patient experience," said Suzanne Jackson, CEO of John Randolph Medical Center. Through use of the innovative Wellness Express platform, jointly delivered by Bioscape Digital, ER Express and GetInsured, patients who visit HCA Virginia’s John Randolph Medical Center Emergency Room can now engage in real-time feedback with staff, better understand their health conditions and discharge instructions, and explore personal health insurance options.

"This innovative tablet-based platform allows us to increase the amount of information available to patients, be responsive to changing patient needs, and provide the best possible patient experience," Jackson adds. "Wellness Express offers visual and written reinforcement of a physician's discharge and after-care instructions. In addition, waiting time between physician visits and procedures now becomes informative and productive. Patients use Wellness Express to receive relevant and timely information about their health conditions, potential testing and treatment as well as general information about the hospital services."

"In the Wellness Express platform, we have combined powerful mobile applications to optimize the patient experience," says Stuart Bracken, CEO of Bioscape Digital. Sahil Patel, President of ER Express, points out that "The synergy of combining factual information, feedback, and proactive decision-making in a health care setting demonstrates a more holistic approach to real-time medical service."

For any hospital visit, assisting patients with their financial concerns is also critically important. "More than 129 million emergency room visits occur each year, and many treated patients are uninsured," says Chini Krishnan, CEO and co-founder of GetInsured, a leading health insurance technology company. “Under the Affordable Care Act, many of those same patients now qualify for tax credits that will reduce the cost of their monthly premiums, making health insurance affordable for the first time in their lives – but many are unaware of their tax credit eligibility.” Wellness Express features the GetInsured subsidy calculator, which estimates patients’ eligibility for tax credits within seconds of answering a few basic questions. “Wellness Express prompts patients with information about health insurance when they’re thinking about the financial implications of a visit to the emergency room, so that hopefully they’ll be motivated and empowered to get enrolled post-ER visit.”

About John Randolph Medical Center
John Randolph Medical Center is a community hospital, serving Hopewell, Colonial Heights, Petersburg and the surrounding area since 1915. Within its friendly environment, patients can access the advanced technology and sophisticated treatments typically found in larger urban medical centers. As one of the HCA Virginia hospitals, we deliver high-quality, technology-assisted expert care in a warm, welcoming and personalized environment.

All HCA Virginia hospitals are Certified Primary Stroke Care Centers, designated by The Joint Commission, which recognizes our exceptional efforts to create better outcomes for potential stroke and heart attack patients. They also are accredited Chest Pain Centers by the Society of Cardiovascular Patient Care.

About Bioscape Digital (http://www.bioscapedigital.com | twitter.com/bioscapedigital)
Founded in 2012, Bioscape Digital is a patient engagement platform that delivers relevant information into health systems utilizing tablet-based technology. With Bioscape, patients are empowered to engage in their health, providers are enabled to practice medicine more effectively and health systems are elevated to the next level in quality of care. Bioscape recently earned finalist recognition for the 2013 Intel Innovation Awards, and is a TAG Top 40 Innovative Technology Companies for 2014.

For press inquiries, please contact: marketing(at)bioscapedigital(dot)com.

About ER Express (http://www.erexpress.com | twitter.com/ER_Express_EVP)
ER Express offers a suite of software-based services that improve the patient experience, before, during, and after they visit the ER or urgent care. ER Express regularly delivers 2-3x ROI to its health systems via its patient-centered programs, including its online check-in program and real-time feedback / service recovery tools. Headquartered in Atlanta, GA, ER Express has clients in more than thirty cities in the U.S.

About GetInsured (http://www.getinsured.com)
GetInsured is a leading health insurance technology company that combines modern technology and customer service capabilities to make health insurance shopping easy and efficient. Since its founding in 2005, GetInsured has helped millions of individuals and families find the right health insurance plan for their needs and budgets. GetInsured is approved by the federal government to enroll Americans in subsidized health insurance plans, and the company also provides state governments with technology solutions for the enablement of state-based health insurance exchanges.

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Jon Harmer

Jennifer Stanley
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