“Goodsnitch is a simple tool that people can use to provide valuable, constructive comments on services provided by local government,” said City Manager Wes Hare.
Albany, OR (PRWEB) April 14, 2014
The City of Albany, Oregon today announced its partnership with Goodsnitch, an innovative mobile technology that allows residents to provide real-time feedback about the city services they receive. Albany is the first U.S. city to implement Goodsnitch.
“Goodsnitch is a simple tool that people can use to provide valuable, constructive comments on services provided by local government,” said City Manager Wes Hare. “We like the whole concept and are proud to be a partner.”
Goodsnitch aims to establish real-time positive and constructive feedback into the consumer and company relationship. It focuses on publicly highlighting the good work of others and privately communicating the constructive criticism to be addressed. Albany residents and staff can provide feedback through the free Goodsnitch app or during events such as River Rhythms or the Northwest Art & Air Festival through on-site tablets. Residents can comment on city functions including Parks and Recreation events, the City Manager’s office, Library services, the Fire Department, Community Development, Utility Billing, Information Technology, and Human Resources.
Goodsnitch especially encourages users to recognize “everyday heroes” – city employees, community residents, and volunteers who provide great service. City staff can view and respond to feedback in real time, acknowledge those who are recognized, and improve as needed.
Residents can also use Goodsnitch at local businesses and organizations and some are already using it.
“There is a virtuous cycle initiated when a citizen feels empowered and heard,” commented Rob Pace, Goodsnitch’s founder. “When that customer engagement highlights the impact of a particular person’s service such as a great volunteer, the significance increases exponentially. It’s impressive to see a city like Albany so focused on customer engagement.”
Albany, population 50,720, is the 11th largest city in Oregon with residents in Linn and Benton counties. City government has been frequently recognized for transparency efforts, including the 2010 Good Governance Award from the League of Oregon Cities for two innovative Web applications designed to increase government transparency and provide easy access to tax, financial, and performance information. It has also been recognized by the Sunshine Review, an independent national organization devoted to governmental transparency, with a perfect A+ score.
For more information, go to http://www.cityofalbany.net.
Goodsnitch provides customized mobile, web and tablet customer engagement and employee recognition “fast data” solutions for businesses of all sizes. Based in San Diego, its clients include the Dallas Cowboys, Life Technologies, Robert Half International and Rock Church. It is available through the App Store and Google Play. Goodsnitch was founded by former Salvation Army National Chairman and Goldman Sachs partner Rob Pace and provides its custom products to many non-profits at no cost.
For more information, go to http://www.goodsnitch.com.