Fort Worth, TX (PRWEB) April 15, 2014
CCNG International Inc. is pleased to announce the next May event of the 2014 Improving the Customer Experience event series hosted by CCNG member JP Morgan Chase at their contact center located at 3415 Vision Drive, Columbus, OH. The CCNG events bring together industry professionals looking to identify strategies and best practices for customer service, contact center and customer experience management. The events this year are focused on customer experience improvements in five key areas –
Call Center / Contact Center
Customer Loyalty and Rewards
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support
The 2014 CCNG events started on February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. The CCNG April events included host Coca-Cola in Tampa, FL on April 10th and upcoming on April 24th in Phoenix, AZ hosted by Toyota Financial Services. In addition to this May event in Columbus, CCNG will be hosted by Kohl’s in greater Milwaukee WI on May 1st and Ossur Americas on May 15th in southern California, greater Irvine area.
“CCNG members have been hosting events in the greater Columbus OH area for many years by some premier contact center operations including Alliance Data, IGS Energy, Highlights for Children, Morgan Stanley, Nationwide Insurance, Accor, McGraw Hill and The Wasserstrom Company“ says David Hadobas, President and CEO of CCNG International Inc. “We are excited to bring our fast paced and highly interactive agenda to the group coming to this event hosted at JP Morgan Chase’s beautiful operations in Columbus.”
This year CCNG events are focused on improving the overall customer experience. Attendees will gain valuable insights and perspectives from a wide range of industries including retail, travel, financial services, public utility, telecom, insurance, healthcare, BPO, and many more.
CCNG event attendees share their thoughts about participating:
“The CCNG events offer leaders in contact centers of every vertical an opportunity to have real-life discussions about strategy and challenges we are all facing in today's marketplace. As both a speaker and attendee, it is imperative to stay on top of, if not ahead, the opportunities for contact centers now and in the future – CCNG events provide the perfect forum for this!" - Eileen J. May, Senior Vice President, Operations, Publicis Touchpoint Solutions, Inc.
“Great information shared by the presenters and valuable interaction shared among the groups.” - Mimi McGarry, Greater Cincinnati Water Works.
“The ability to freely communicate our shared opportunities is great. It is so refreshing and valuable to be in a setting (not in conflicting industries) to comfortably share best practices. Thank you CCNG!” - Michael Brouillette, Division Manager, Charlotte NC CCC, Allstate Insurance Company.
“The networking power alone from the CCNG event is worth the registration fee. Connecting with colleagues from various industries has given me an outstanding perspective that allows for a more objective view of current procedures and new initiatives” - Julie Silbar, Manager, Organizational Effectiveness, American Express Travel & Lifestyle Services.
The May event in Columbus will feature a morning keynotes from member Warren Bobrow, President, All About Performance and from (host) Dean Cooper, Operations Executive, JPMorgan Chase. Following these keynote presentations will be the Open Town Hall all-attendee group discussion led by our two morning presenters and the sponsoring CCNG partners Aspect Software, Avaya, Five9, InnoSource, OpenSpan and VPI. After the networking lunch will be thought leadership “talks” from all six sponsoring partners followed by an hour of small group sessions and site tour. A very engaging day full of insights, feedback, peer perspectives!
For details on how to attend this event and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com. View program details on the CCNG web site.
CCNG International Inc.
Founded in 1992, CCNG International Inc. CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:
All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.
For more information about the CCNG Member Network and to gain access, please visit the CCNG web site. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.