San Diego, Calif. (PRWEB) April 17, 2014
Connect First will be exhibiting in booth #320 at the ICMI Contact Center Expo & Conference May 6-9 in San Diego, Calif. Presented by the International Customer Management Institute (ICMI), Contact Center Expo & Conference is the leading global gathering for the contact center industry and is known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices.
Through compelling case studies, site tours, presentations by industry leaders, networking sessions and an expo hall full of product/service providers, Contact Center Expo & Conference is designed to help those aligned with the contact center improve performance by better managing people and resources, improving operations, and properly selecting and implementing technology.
“Last year’s Contact Center Expo was great and this year’s will be even better,” said Connect First VP of Sales Darren Prine. “We have top notch speakers, terrific learning opportunities, great networking events, a Padre’s baseball game and amazing vendors like Connect First exhibiting and giving away fantastic prizes. You don’t want to miss this show!”
As an exhibitor at this premier industry event, Connect First is able to provide a discount on conference attendance. To receive the discount, register with the discount code MLuCot96 to receive 25% off any conference package.
Also known as the International Customer Management Institute (ICMI), we are the leading global provider of performance improvement resources for customer management professionals – from frontline agents to executives. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries improve customer experiences and increase efficiencies at every level of the contact center. Through training, events, certification, consulting, and informational resources, ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.