Going Forward in Reverse: Rear-View Mirror Hotel Management Techniques Running Out of Time

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Financial Metric Reporting Hits a Brick Wall: HOTELbeat's New Time Based System Ensures Real Time Bliss Delivery

Hotel operations, maintenance and housekeeping staff are most directly responsible for guest satisfaction. However, until now, there hasn’t been a real-time tool for managing their performance. Financial systems only show historical performance, but managers are increasingly responsible for ensuring guest happiness in real-time, and are evaluated based on satisfaction results. HOTELbeat has launched the first real-time operations management system driving out cost and increasing efficiency and accountability.

“As a manager I had no idea what my O&M staff were doing from moment to moment. Real-time based reporting has shown us our weakest links, allowing us to better train or remove poorly performing staff who were affecting critical scores. Tickets are no longer falling through the cracks, and we are fixing once and for all repetitive problems that were driving up costs.” – Vania Rojas, General Manager, Ocean Park Inn

The hospitality industry is transitioning from desktop based legacy systems to innovative software as a service (SaaS) platforms. As running lean operations and delivering top level service become increasingly critical to protecting margins, traditional after-the-fact metrics like CPAR (cost per available room), RevPar (revenue per available room) and ADR (average daily rate) just don’t work. Technological innovation enabled by SaaS devices and operational innovation enabled by time-based ticketing are essential new tools: knowing what staff are doing, how long it’s taking and what is required for success. Winning hotels are moving from being reactive to proactive by identifying and resolving problems before they affect guests. A time-based ticket system creates full accountability for performance and objective data for evaluating staff efficiency, both within properties and between.

HOTELbeat, founded in 2011, is a Software as a Service (SaaS) provider of hospitality operations management solutions for select service hotels. An intuitive and fun to use interface enables owners and operators to peer into their operations from anywhere with an internet connection, giving them direct control over the things that make their guests happy.

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Ian Gardner
HOTELbeat, inc.
+1 (310) 345-0643
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