CaseBank Technologies to Speak and Exhibit at Field Service USA 2014

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Presenting on “Optimizing Revenue by Ensuring Top Quality Service Operations”

CaseBank Technologies Inc., the leading provider of software solutions for fault isolation and defect trend analysis for complex equipment, has announced that it will be exhibiting and speaking at Field Service USA 2014, April 23-25, 2014, in Palm Springs, California. On April 23, John Snow, VP, Marketing & Strategic Alliances of CaseBank, will participate in a panel discussion on “Optimizing Revenue by Ensuring Top Quality Service Operations.” CaseBank will also demonstrate its SpotLight and ChronicX solutions in Booth 19.

“CaseBank looks forward to participating in Field Service USA, sharing our experience with some of the most sophisticated equipment manufacturers in the world. CaseBank’s solutions enable manufacturers to optimize product support and gather accurate feedback on equipment performance and service execution,” said Tony O’Hara, CEO of CaseBank Technologies, Inc. “Our troubleshooting and reliability tools capture experience from the field to quickly guide technicians, call centers and support engineers through the service process, ultimately facilitating faster diagnosis and repair, increased uptime and reduced operating and warranty costs.”

Held at the Omni Ranchos Las Palmas Resort & Spa, Field Service USA 2014 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. Over 400 cross-industry executives from fifteen different manufacturing verticals will take time out of the office to focus on strategies for improving customer experience, enhancing learning and development techniques, advancing recruitment practices, and maximizing technician utilization and resource planning. Worldwide Business Research Field Service conferences have provided senior level service and support executives with best-practice service and support strategies for over a decade. For more information, visit

About CaseBank Technologies

CaseBank’s software solutions improve fault isolation and defect trend analysis of complex equipment and systems—supporting engineers and technicians as they respond to product defects and unscheduled maintenance events—in a variety of industries, including aviation and defense, rail and transit, automotive and heavy equipment, high technology, energy exploration and extraction, and continuous process industries.

CaseBank’s technology combines anticipated product failures (from engineering) with actual product failures (from service and support) and uses case based reasoning (CBR), differential diagnostics and other weighting factors (cost, time, etc.) to deliver a faster, more accurate and inexpensive troubleshooting and repair process. With visibility into fleet-wide service histories engineers can identify recurring or emerging problems to modify service plans, develop corrective actions and redesign components. CaseBank solutions help organizations increase equipment reliability, reduce warranty and service costs, improve product performance and boost customer satisfaction. For more information, visit

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Andrea Giacomelli
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