Reston, VA (PRWEB) April 22, 2014
Contact Solutions, a leading provider of cloud-based customer self-service solutions, is hosting a webinar, “A Fractured Experience: Where’s the Mobile Customer Care?,” on Tuesday, April 29th at 11AM EDT. The webinar will be presented by Tim Sloane, Director of the Prepaid Advisory Service at Mercator Advisory Group, and Youri Bebic, Senior Vice President of Mobile Innovations at Cachet Financial Solutions.
Based on the recent Mercator Report, “Comparing the customer support delivered in mobile payment applications,” the webinar will take a close look at the mobile apps of familiar retail brands to see who is creating a fractured brand experience and who is leveraging mobile care to create advantage.
Themes covered during the webinar include:
- How mobile customer care can help drive app adoption, improve customer experience and be a strategic differentiator for your business
- Which 17 mobile apps have large gaps that could lead to poor customer satisfaction
- Trends and anticipated future innovations
- What Cachet Financial is doing to eliminate mobile customer experience pitfalls
To register for the webinar, visit us at http://hub.am/1pa7eRc.
About Contact Solutions
Contact Solutions invents real customer service. Our voice and mobility customer self-service solutions reduce enterprise costs while increasing customer engagement by enhancing their experience. Our innovative Business Intelligence solutions provide enterprises access to real-time business intelligence and data analytics delivered to provide insight and superior value. Guaranteed.
About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.
About Cachet Financial Solutions Inc.
Cachet Financial Solutions is a leading financial services technology company specializing in commercial and consumer remote deposit capture (RDC) and mobile money management solutions for Mac, PC and Mobile. Our industry-leading platforms simplify the process of developing, deploying and servicing RDC and mobile money management solutions, minimizing cost and accelerating speed-to-market and ROI for our clients. With our complete suite of business and consumer solutions, financial institutions and financial service organizations can better serve the needs of all their customers/members.