By adding SMS, businesses can now accelerate the customer review process — instant feedback, faster remediation, and automated syndication.
Sunnyvale, CA (PRWEB) April 22, 2014
Bazaarify, leader in Business Reputation Management (BRM), announced today the addition of SMS capability to its innovative reputation management platform. This industry-first implementation makes it possible for businesses to accelerate the customer review process by delivering automated review requests direct to client mobile phones via SMS. Business owners can also get instant review alerts on their own mobile phones.
In recent years, third party review sites have proliferated, with 92% of consumers now reading reviews prior to selecting a business and 74% saying they will not select a business with a poor reputation. Reviews can make or break a business. Yet, getting customer reviews remains elusive for many SMBs. Asking for reviews at the point of sale or service is not always practical (or welcome), while automated email review requests are often lost in the clutter of the customer’s inbox. To overcome these barriers, Bazaarify has added SMS text messaging to its reputation management platform.
With SMS review requests, businesses have greater success with coverage (brands using SMS successfully reach 95% of smartphone and non-smartphone users), reach (91% of adults have their smartphone within two feet), and immediacy of response afforded by mobile text messaging (90% of text messages are read within 3 minutes of delivery). Request for reviews can now take the direct route to the customer, in hand.
“We love the new SMS review feature from Bazaarify,” said Bailey Tree Company president Jeremiah Bailey. “Getting a steady flow of customer reviews is always a challenge, but with SMS, we have another powerful tool to help us. The initial results are promising, and we look forward to reaching even more of our customers.”
“We’re extending ways for a businesses to connect with their customers instantly,” said Naveen Gupta, CEO of Bazaarify. “By adding SMS, businesses can now accelerate the customer review process — instant feedback, faster remediation, and automated syndication. That means more positive reviews for businesses from happy customers, more referrals, and more repeat customers.”
Bazaarify’s Business Reputation Platform can be previewed at http://birdeye.com.
Bazaarify is an emerging leader in Business Reputation Management (BRM). Bazaarify's innovative platform allows businesses to amplify their reputation to get more word-of-mouth referrals, leads and repeat clients. Businesses can monitor reviews from all major sites, gain new reviews, manage customer feedback and automatically promote their good reputation across the web, social media networks and search engines. The company is based out of Sunnyvale, CA, and led by entrepreneurs with diverse backgrounds in Internet and social media from Silicon Valley companies such as Yahoo, Google, Amazon, and Cisco.
For more information, contact William Moeller
william(at)birdeye(dot)com | 408-457-1348 | 1-800-561-3357 | http://birdeye.com