Stamford, CT (PRWEB) April 24, 2014
Creative Virtual USA will sponsor a webinar entitled Enabling Customers to Talk, Type and Tap to get Personalized Answers in Any Channel. The event will be held on Wednesday, April 30th at 11 AM EST and will feature Kate Leggett, Principal Analyst from Forrester Research, Inc. and Richard Simons, CEO, Creative Virtual USA.
Personalization and intent-based, speech-to-text natural language interfaces are key elements to an optimal self-service transaction, aided by real-time customer satisfaction metrics. To be truly competitive in the Age of the Customer, your company must be providing personalized, consistent messaging across all channels. The speakers of this webinar will discuss current trends in omnichannel strategies that focus on catering to an effortless customer experience.
This webinar will focus on:
- How speech-to-text natural language interfaces can provide multi-modal options for customers to easily select self-service.
- How personalization and intent-based tools can direct customers to products and services they use.
- How knowledge management systems allow new and refined content to be simply deployed and managed across all channels.
- Why a reporting system driven by a user feedback loop in real-time is critical for your business.
Register today to attend this informative panel.
About Creative Virtual
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, CA Technologies, E*TRADE, Lloyds Banking Group, Renault and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web, and social media channels. Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduces email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation. Delivering accuracy of over 90%, our platform is the most compelling self-service product in the world today. For more information about Creative Virtual solutions, products and software, please visit our website at http://www.creativevirtual.com.