Atlanta, Georgia (PRWEB) April 25, 2014
The report analyzed Navvia’s SaaS application that allows users to create and manage their ITSM process documentation, assess process capability and govern processes against standards such as ITIL and COBIT. The application also includes variety of ITSM training courses as part of the solution.
According to one of the report’s findings: “Although organizations may be looking beyond just ITIL® for IT Service Management (ITSM) guidance, ITIL® is still highly prevalent with vendors focusing on improving the ability for I&O leaders to adopt, manage and support improved ITIL processes (1).”
One of the most effective ways to reduce the cost of IT infrastructure and operations is through the implementation of repeatable processes aligned to the needs of your organization. Navvia has been built using a combination of best practices, such as ITIL® and CobiT®, combined with 15 years of practical service management experience, the goal being to help clients quickly and effectively implement service management.
There is a lot more to the implementation of effective service management processes than the implementation of a service management tool. In fact, “70% of what makes a good ITSM program happens outside of the ticketing/ITSM tool. At Navvia, we have created a product that helps organizations be successful in implementing ITSM and are honored to be recognized by Gartner,” says David Mainville – CEO, Navvia.
To learn more visit Navvia.
For a free test drive of our software go here.
For over 15 years, Navvia has been helping the Fortune 1000 take the complexity out of IT Service Management. Navvia offers innovative software designed to drive your service management program plus a full range of ITSM consulting services for when you need a little help.
ITIL® is a registered trademark of AXELOS Limited.
CobiT® is a registered trademark of ISACA and the IT Governance Institute.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
(1) Gartner “Cool Vendors in IT Operations, 2014” by Jeffrey M. Brooks, Ronni J. Colville, Miland Govekar, Jarod Greene, Ian Head, Jonah Kowall, April 11, 2014