Kansas City, Missouri (PRWEB) April 28, 2014
Iris Data Services, a leading provider of discovery solutions, announced today that they have achieved kCura’s Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users. Iris Data Services is a leading supplier of discovery solutions including electronic discovery, managed litigation services, and technologies like kCura’s Relativity, which includes Relativity Analytics and Relativity Assisted Review.
“Relativity is an integral part of our managed services offering, Iris Discovery Management, which combines Iris’ best-of-breed process, superior people, and our advanced technology infrastructure,” said Major Baisden, President of Iris. “Iris is honored to be recognized as an Orange-level Relativity Best in Service partner. This designation by kCura reinforces Iris’ commitment to customer service and providing our clients with an exceptional Relativity experience.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service: Orange and Blue. While both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“We’re excited to recognize Iris Data Services as an Orange-level Best in Service partner,” said Andrew Sieja, president and CEO of kCura. “Between this recognition and Iris’ dedication to providing a managed services offering around our software, it’s clear they’re committed to ensuring a great Relativity experience for any user.”
Iris Data Services is a leading supplier of discovery solutions including electronic discovery, managed litigation services, and document review technologies. Led by recognized experts in electronic discovery and document review, Iris continually strives to defensibly reduce the amount of reviewable data on every matter. As an Orange-level Best in Service Hosting Partner and Certified Reseller of Relativity by kCura, Iris’ extensive document review expertise includes complex search consulting, computer-aided review technologies, and experienced attorney review teams. Iris’ discovery experts, project management team, and use of technology have combined to make it one of the fastest growing companies in the industry. In 2011, Iris Data Services made the Inc. 500 list of the fastest–growing private companies in America, making Iris the fastest growing eDiscovery company in the United States. Iris’ U.S. headquarters is in Kansas City and its European headquarters is in London. Iris maintains offices throughout the United States, Europe, India and China. For more information about Iris, please visit http://www.irisds.com and follow Iris on Twitter at http://twitter.com/IrisDataService.
Recognized as a “Leader” in Gartner’s 2013 E-Discovery Magic Quadrant, kCura are the developers of the e-discovery software Relativity, a web-based platform for the processing, review, analysis, and production of electronic data. Relativity has more than 90,000 active users worldwide from organizations including the U.S. Department of Justice and all of the top 100 law firms in the United States. kCura helps corporations, law firms, and government agencies meet e-discovery challenges by installing Relativity on-premises and providing hosted, on-demand solutions through a global network of partners. kCura has been ranked the 100th fastest-growing technology company in North America on Deloitte’s Technology Fast 500 and named one of Chicago’s Top Workplaces by the Chicago Tribune. Please contact kCura at sales(at)kcura(dot)com or visit http://www.kcura.com for more information.