Excargo Keeps Information Flowing Through Unforeseen External Challenges

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Excargo Services leveraged experience, expertise, and local communications network to keep information moving during port closure.

For over 30 years, Excargo has provided expert intermodal services to domestic and international businesses in the Gulf Coast region

Excargo Services

“Regardless of the disruption, contingency planning gives us the ability to make everyone – our supply chain partners, our customers, and our own team – successful, by keeping the conduits of information open,” Faschingbauer said.

Even the slightest disruption in the flow of information through the transportation infrastructure has the potential to delay a fragile supply chain. As a result, contingency planning and data protection must be a mainstay of day-to-day business in a region as transportation-focused as Houston.

Whether it’s a hurricane bearing down on the Gulf or a barge collision in the ship channel, Houston’s logistics community has kept information flowing to support the port and each other no matter the obstacle.

During times of unforeseen environmental challenges, Excargo Services uses its deep ties to the Houston transportation community to gain invaluable insight and exchange as much information as possible with its supply chain partners, customers, and drivers.

“Any delays in cargo can be costly, but delays in data exchange and communication in such a fragile supply chain are where things can get very expensive. Contingency plans ensure that customers are serviced and well-informed so they can make the best decisions when those decisions matter the most,” said Excargo President, Marcia Faschingbauer.

“Regardless of the disruption, contingency planning gives us the ability to make everyone – our supply chain partners, our customers, and our own team – successful, by keeping the conduits of information open,” she said. “We may not be able to do anything about a situation as it is unfolding, but we have a direct role in supporting those who are dealing with a crisis by doing our part to keep information in our sector of the transportation community moving.”

Communication with customers, the Port of Houston, and drivers was an essential part of Excargo’s emergency response during the most recent port closure and the harsh winter season.

“We’re online with the Port of Houston and in fact, our operating systems are directly connected, so we were able to track all vessel movements and all storage issues through our internal operating system,” Amber Gary said. “That allowed us to communicate any delays or issues directly to our customers. We sent out updates every morning to all of our customers who were impacted by the delays.”

“Preparation was essential. We’ve put plans into place to preserve our technology and communications during an emergency, and that planning was invaluable during this closure,” she said. “We went above and beyond to dig for the information that ultimately allowed us to keep moving. We had a lot of helping hands throughout our community to figure out what was going on day-to-day, and thanks to that communication we were able to make the best decisions.”

Excargo’s unique contingency plans are detailed and tested, positioning the company to respond quickly and effectively to any supply chain disruption.

“Contingency planning means having a plan A, B, and C,” said Faschingbauer. “We have to be able to take care of our customer no matter what, and contingency planning is how we do that. It means communication and providing the most important pieces of information wherever they’re needed to make the best decisions possible in an emergency.”

About Excargo Services

Excargo delivers customized transportation services to the Gulf region. We’re a carrier with specialized experience handling time-sensitive, high-value loads. We provide drayage, transload, and van carrier services along with dedicated intermodal and warehousing offerings. Our award winning safety program, total supply chain visibility, and advanced technology can save you time and money. For more information, please visit http://www.excargo.com, or call (713) 921-7700.


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Jessica Stenklyft
Hollinden | Positioning. Process. People.
+1 713.520.5532
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