Heartland Dental Partners With Patient Pursuit Call Tracking

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Heartland Dental, one of the largest DSOs in the country, names Patient Pursuit as exclusive call tracking and phone performance training company for more than 500 offices.

Patient Pursuit and Heartland Dental
Patient Pursuit’s offerings provide us with a wide range of new tools to help our teams improve on the phones.

Heartland Dental, the largest dental service organization in the United States, has named Patient Pursuit their exclusive call tracking and phone performance training organization. Over the next two months, Heartland Dental will be rolling out the service across their entire organization.

“At Heartland, a lot of focus goes into our patient communications,” said Charity Bohnhoff, Heartland’s Director of Marketing. “Patient Pursuit’s offerings provide us with a wide range of new tools to help our teams improve on the phones. The first opportunity to speak with a new patient is on the phone. What a great opportunity to make an impression.”

Heartland Dental is implementing Patient Pursuit’s marketing and phone call analytics in more than 500 offices nationwide. The services will include advanced call coaching, one-on-one training, and staff performance reporting.

“It is an incredible honor to be selected by the country’s fastest growing DSO,” said Keaton Marks, Director of Patient Pursuit Development. “It’s exciting to know that Heartland Dental sees our technology as the best in the dental industry.”

About Patient Pursuit:

Patient Pursuit is a done-for-you call tracking system for doctors looking to book more new patients and increase advertising ROI on the phone. The program increases phone skills by first identifying staff’s strengths and weaknesses and then providing constant feedback and coaching. Doctors using Patient Pursuit across the country have seen an increase in staff performance and new patient bookings.

About Heartland Dental:

Heartland Dental is the largest dental support organization in the United States and was recently ranked No. 3 out of the 100 companies in the Inc. Hire Power Awards. Heartland strives to support dentists and their teams in delivering the highest quality dental care and experiences to the communities they serve. Their unified environments focused on quality, education and ongoing progression allow Heartland to be a world-class leader in dentistry.

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