Connected Services will transform the service model from reactive to proactive, combating increased competition, changing customer dynamics and reduced margins.
McLean, VA (PRWEB) April 24, 2014
ServicePower enters into strategic relationship with Bosch Software Innovations
ServicePower (AIM: SVR), a market leader in field management, has enhanced its M2M Connected Services through a new strategic relationship with Bosch Software Innovations.
The future of field technology is rapidly changing, as manufacturers, communication service providers and other service organizations increasingly rely on Machine to Machine (M2M) technology to trigger the scheduling of preventive maintenance to avoid the asset failure and subsequent increased costs and decreased customer satisfaction. Likewise, M2M technology can be used to improve responsiveness and triage when break fix is required.
The technology of Bosch Software Innovations extends our M2M capabilities to enable clients to proactively identify failure or ‘need’, triggering subsequent intelligent field service events, such as maintenance, repair, restocking, or inspections. M2M Connected Services enables field organizations to build partnerships with profitable customers, providing self-service information as well as timely and accurate billing as a result of real-time connected device data.
ServicePower’s patented technology drives productivity and efficiency in the scheduling of optimized appointment, SLA or complex jobs, while at the same time supporting the intelligent dispatching of any labor resource. Our end to end field management software has been utilized with M2M technology since first generation machine based diagnostic and auto dispatch tools emerged in the security, facilities management, and telemetry and GPS location sectors.
ServicePower’s M2M Connected Services enable field service organizations to identify new business opportunities, such as pay-per-use deployment models, enhanced SLA or revenue sharing contract models, smart energy management and increased accessory and product sales.
Matt Jennings, Managing Director Bosch Software Innovations for the Americas, “Bosch’s software platform for the Internet of Things combined with the industry leading field service optimization technology enables field service organizations to transform their business model. Our joint forces allow every aspect of mobile operations to be identified, measured, and analyzed, delivering greater intelligence to fleet managers – the key elements for long-term efficiency, profitability and customer retention.”
Marne Martin, CEO of ServicePower, commented "Our newest business relationship with Bosch Software Innovations demonstrates our commitment to continuously innovate the field service industry. With the Bosch Software Innovations Suite with its M2M capabilities, ServicePower can offer a single vendor solution to any organization, including manufacturers, facilitates management, utilities and CSPs that supports connected machine data, enabling them to transition their service model from reactive to proactive, combating increased competition, changing customer dynamics and reduced margins."
"With new mobile enhancements like photo capture and schematic displays, Force.com integration, globalization, improved travel calculations in our patented optimization engine, and enhanced M2M Connected Services, ServicePower continues to position itself as a field service technology leader.”
ServicePower is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.
ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit http://www.servicepower.com.
About Bosch Software Innovations
Bosch Software Innovations GmbH, the Bosch Group’s software and systems house, designs, develops, and operates innovative software and system solutions that help our customers around the world both in the Internet of Things and in the traditional enterprise environment. We place particular focus on the topics of mobility, energy, manufacturing, banking and insurance.
Our software suite is the perfect foundation not only for projects relating to the Internet of Things but also for projects in the fields of Device Management (M2M), Business Process Management (BPM) and Business Rules Management (BRM).
With some 600 associates worldwide, Bosch Software Innovations has locations in Germany (Berlin, Immenstaad, and Stuttgart), Singapore, China (Shanghai), Australia (Melbourne), and the United States (Chicago and Palo Alto).
More information about our Industry and other Solutions, Technologies and Services can be found at: http://www.bosch-si.com