Corvallis, Oregon (PRWEB) April 29, 2014
“Able to leap housekeeping carts in a single bound, call the front, desk, book a limo tour, send a postcard, or make dinner reservations. “It’s a hotel gm, it’s a desk concierge, no it’s Super Kate and Super Nate from the Super 8!
Meet Super Kate and Super Nate at the Corvallis/Albany Super 8 Hotels, the newest of many personalized virtual concierges helping hotel guests on the West Coast with the ConciergeToGo ® smart phone app.
ConciergeToGo ® is the only personalized, virtual concierge hotel phone app in the entire country and is available on the Android, iPhone, mobile web and soon on your iPad. HospitalityVision is now celebrating the grant of its ConciergeToGo trademark by the U.S. Patent and Trademark office.
Smart phone virtual concierges Super Kate and Super Nate come to guests’ assistance, helping them tour the hotel and discover its amenities, arrange a limo tour, locate local restaurants and shops, make dinner reservations, connect with hotel on TripAdvisor and social media, check daily meeting times, request forgotten personal items, request a wake-up call, email for a meeting proposal, buy tickets to attractions, order room service, make dinner reservations, get directions around town, book a spa appointment, call the front desk, play a free casino game, and even send a free virtual postcard showcasing the property.
HospitalityVision created ConciergeToGo to allow guests “to take the directory out of the room. ™ ” HospitaltyVision provides hotels with guest directories on each room’s TV, eliminating the need for the print directory at Best Westerns, Super 8 hotels, and some Choice hotels.
Their new tagline is: “With Concierge ToGo, ® you can take the guest directory out of the room. ™ “….and a Superhero with you.
The smart phone app serves as a mobile kiosk, replacing outdated, immovable lobby kiosks. No more standing in line or touching a screen touched by others….Your concierge is in your room, in your car, like Super Nate and Super Kate, always there if you need help 24/7!
Guests can download the ConciergeToGo phone app at the App Store or Google Play. They then enter a hotel code, ring the bell, and a concierge pops out with a personal, customizable welcome that can provide holiday greetings or special welcomes to groups and conventions. Or guests can scan in a QR code or tap an NFC sticker to get the app. A mobile web version serves guests that don’t have smart phones. Hotel staffs hope to place iPads with their concierge in their lobbies to replace the large, bulky kiosk screens. ConciergeToGo’s platform is built to link with any other hotel programs – automatic booking, keyless phone entry, and more.
HospitalityVision provides a lifelike version of Super Nate and Super Kate waiting to greet each guest in the lobby and in each room. In fact, most of our concierges are modeled after real life figures and have meaning to the hotel they serve. For example, “Diana” at the Comfort Inn Suites Bend is modeled on the owner’s girlfriend, “Captain Spencer” at the Comfort Inn is a historical figure in Newport, and Corvallis, Oregon, host of the annual Da Vinci Days festival, is served by “Leo.” And then there’s ”Wes,” of the Best Western Prairie Inn who looks just like the owner.
For corporate franchise hotels, like the Comfort Suites from Choice hotels, ConciergeToGo ® gives hotels a chance to build a local, personal relationship with their guests through a very customized hotel app and concierge -- with the best local restaurants, their daily specials, and meeting times and locations that can all be updated immediately on all platforms from anywhere.
Newport’s GM Chuck Cummings explains, “Newport is a tourist destination and ConciergeToGo helps raise our guest service to the next level so that we can provide our visitors with a full-time concierge on any kind of smart phone. Our hotel guests can take their concierge with them wherever they go. We are even adding a lighthouse tour soon. We differentiate ourselves from other tourist destinations by going the extra mile with personal service from Captain Spencer.”
With more than half of the world’s travelers using smart phones and 42% of these travelers now using their smart phone for booking and travel-related searches, the virtual concierge is your best hotel companion. These numbers will increase in the future. With ConciergeToGo travelers do not have to search for information and entertainment, it is all right there in one place.
What’s coming up? Watch for an expanded entertainment console on the ConciergeToGo hotel app as we add online movie and music providers.
Hotels and resorts can hire a custom ConciergeToGo for just $99.00 month or receive the service for free with advertising sponsorship. Hotel Code for Super 8 featuring Super Kate is 1250 and for Wes from the Best Western it is 1253.