Halco USA Hook & Loop Fastening Tapes Company - What Really Is Great Service?

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A big thank you to all the loyal Halco Customers who completed the 2014 customer service survey.

Congratulations to John & Mike – winners of the 2 iPad Minis.

Halco USA - North America & Europe's dedicated Hook & Loop Supply & Converting company is fanatical about customer service. With locations in the USA, Taiwan, France and United Kingdom Halco provides an unmatched focus on Velcro type products. Several unique products for industries such as Medical, Sports, Print, Aerospace and Automotive industries mean Halco is truly a leader in the recloseable fastener market place. In the USA thousands of products are stocked including Sew On and Adhesive Backed Hook & Loop Fasteners, 35 colors, Wide Loop Fabrics and specialty fasteners such as Back 2 Back products, Molded Hook Tapes, Self Engaging Fasteners and Double Face Loops, Guy Fussell, sales manager of Halco says “2014 is all about finding out what really makes our customers tick”.

“What really is great service? Its the most important question for Halco this year. Our 2014 survey was designed to drill down into any areas where Halco can improve service. While we always go the extra mile we realize that today's buyer shouldn’t just be satisfied with their experience – they should be delighted. We're happy to share our survey results!!”

Survey Results

What is the single most important reason for doing business with Halco?

Service – 35% | Great Pricing – 28% | Quality – 23% | Quick Shipping – 13%

How would you rate the overall Halco service?

Excellent – 71% | Good 26% | Needs some help – 0%

How strongly would you recommend Halco?

Extremely strongly – 79% | Moderately strongly – 21% | Not at all – 0%

In which areas would like to see improvement or changes?

8 respondents – Order Confirmations | 2 respondents – Markings & Labeling

Says Guy: “While the results are very pleasing we’re still working hard with every customer on any concerns they may have noted. For example many of you mentioned shipping and tracking information and our new streamlined process now means everyone should receive tracking as soon as a package has left our facility”

“We look forward to serving you all throughout this year!”


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Halco USA
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