SunView Software Announces Availability of Advanced Analytics for ChangeGear

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Gain complete visibility into IT service management with powerful analytics

The addition of the new Advanced Analytics capabilities of ChangeGear means that IT organizations now have a way to easily create meaningful reports and dashboards for spotting trends and patterns.

Today, SunView Software announced the availability of Advanced Analytics for ChangeGear, their industry-leading Service Desk solution. By adding a business intelligence engine to the ChangeGear Service Desk Platform, customers will have the ability to mine actionable intelligence from their service management data to drive continuous improvement and efficiency. With the preconfigured KPIs and customizable dashboards, ChangeGear customers now have out-of-the-box metrics to provide visibility into operational performance. The BI tools enable historical data correlation to help IT make informed business decisions.

In today’s business environment, companies are tasked with gathering and analyzing data from various sources to drive better performance and improved forecasting. With the new Advanced Analytics for ChangeGear, the IT organization has a new tool to drive insight across all service management processes, beyond traditional productivity measurements.

Key Features:

  • Easily build advanced reports with data drill-down for rapid access to detailed service management operational intelligence.
  • Improve visibility with dashboards and report views that can be automatically distributed in a number of ways across different levels of the organization.
  • Access over 200 variations of charts and scorecards to enable real-time visualization of related or disparate service management process metrics.
  • Leverage the power of BI to correlate data across service management processes to improve decision making.

With the addition of Advanced Analytics, current and future ChangeGear customers will have customizable Big Data analytics to help drive an in-depth understanding of the entire IT business.

“The addition of the new Advanced Analytics capabilities of ChangeGear means that IT organizations now have a way to easily create meaningful reports and dashboards for spotting trends and patterns. The easy-to-use interface provides IT staff the speed and flexibility to put actionable intelligence to immediate use,” said Seng Sun, SunView Software CEO.

For more information or to try the ChangeGear Service Desk Platform with Advanced Analytics for your business, please contact us at 813-840-4027.

About SunView Software
Founded in 2003, SunView Software is a leading provider of IT Service Desk software that enables companies to better track, manage, and deliver services across the enterprise. SunView has implemented Service Desk and IT Service Management processes and best practices for hundreds of enterprise organizations in all vertical industries. Our proven approach emphasizes flexible and rapid deployment options allowing companies to deliver cost-effective IT services, gain greater visibility into their IT infrastructure, increase security, eliminate system downtime, and ensure regulatory compliance. SunView solutions enable organizations to realize quick wins, and gain fast ROI.

SunView’s flagship product, ChangeGear, is an integrated, Service Desk platform for automating your organization’s service management processes. Our product is designed to accommodate organizations at every level of maturity from those needing a simple help desk to those requiring a complete IT Service Desk with advanced ITSM processes, all in a single cost-effective platform. For more information, visit the company’s web site at

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