...by deploying, easy to configure, dynamic and engaging wallboard solutions customers very quickly start to enjoy improvements in call handling performance, agent motivation and ultimately customer loyalty.
Chicago, IL (PRWEB) April 30, 2014
Converged Technology Professionals, Inc., announced today the reception of the Premium Reseller Partner Award from SJS Solutions Ltd., a leading provider of contact center optimization software and solutions. Candidates for the Premium Reseller Partner Award were selected from those partners committed to helping their customers create the very best environment for contact center agents.
By integrating ShoreTel Enterprise Contact Center (ECC) software with SJS Solutions wallboard offerings, Converged provided advanced multimedia call center solutions and data visualization functionality. The sophisticated real-time management and reporting tools enabled performance analysis of individual call center agents as well as entire departments. Visual metrics coupled with advanced call routing, provided by ShoreTel ECC, proved to be an award winning combination for Converged.
Stephen Pace, CEO at SJS Solutions, stated, “It is a great pleasure to award Converged with the SJS Solutions Premium Reseller Award. At SJS Solutions we have proven that by deploying, easy to configure, dynamic and engaging wallboard solutions customers very quickly start to enjoy improvements in call handling performance, agent motivation and ultimately customer loyalty. It was clear from the start that Converged understood this and were happy to highlight these benefits to their contact center customers and make our wallboard products a part of every contact center tender. We look forward to working with more Converged contact center clients and hope to repeat the success of recent deployments.”
The award confirms Converged Technology Professionals’ commitment to supporting its call center and contact center customer base. Chris Frey, Vice President of Operations at Converged Technology Professionals, Inc., stated, “We are honored to receive the Premium Reseller Partner Award from SJS. We share a commitment to delivering world class customer care and both cherish the customer loyalty we have earned. We will continue working with SJS to provide solutions that improve our customers’ unified communications experience.”
The Premium Reseller Partner Award includes territories within Asia, Europe, North America, Middle East, and Africa. It includes the reporting period from April 1, 2013 through April 1, 2014.
About Converged Technology Professionals
Converged Technology Professionals, with offices in Chicago, Crystal Lake, Milwaukee, and Indianapolis, is a nationally-recognized, award-winning unified communications and mobility solutions provider for ShoreTel, based in the Midwest and serving a wide range of organizations from medium-sized businesses to multi-site large enterprises for their mobility, voice, and data needs. CT-Pros’ best-in-class customer service combined with ShoreTel’s UC and mobility solutions assist companies within a multitude of vital industries including healthcare, financial services, manufacturing and the public sector meet their constantly-evolving technology needs. CT-Pros offers cloud-communication VoIP services with ShoreTel Sky, giving smaller companies the same enterprise telephony services as a premise based solution. The company has a customer base spread over six continents and is one of the fastest growing VARs in the United States with last year’s annual sales growth of over 200%.
About SJS Solutions Limited
Founded in 2001 SJS Solutions is a provider of Contact Center Optimization Software and Solutions, designed to improve customer care within small and large call and contact centers. Our range of products include highly flexible, dynamic, multi-media digital signage solutions, graphical ACD reporting and entry level wallboard solutions.
All product and company names herein are trademarks of their respective owners.