The winners and losers will be determined by who can best understand, predict and present the best interaction with consumers. -Raj Soin
Dayton, OH (PRWEB) April 29, 2014
Corbus was featured by Global Services as part of their Global Services 100 Showcase, highlighting companies that define leadership in the global services business.
"The global services market environment has been dynamic. While technology budgets continued to be constrained, organizations were clamoring to re-orient their IT and process management practices to include mobility, cloud, analytics, and social media. The GS100 service providers are the ones to quickly adjust to this new reality; the big differentiator is that these companies demonstrate the ability to deliver business outcomes,” says Ed Nair, Editor, Global Services.
Global Services interviewed Corbus' CEO, Raj Soin, on a number of topics from trends and developments within the IT and BPO services area, to how the “four forces” – cloud, mobile, analytics and social media – are redefining sourcing of services, to the biggest macro-trend shaping the future of this industry.
“In my opinion, the biggest macro-trend shaping the future of this industry is not a new trend,” stated Raj Soin. “In fact, it has been around for almost 20 years. It is all about knowing your customers; this applies equally to B2B and B2C. In today's world and in the next 5 years, our clients' customers will be interacting in a multitude of new ways. Multiple channels, multiple times per day, multiple devices, and multiple locations all over the world. As new generations of customers and employees enter the business spheres of our clients, the winners and losers will be determined by who can best understand, predict and present the best interaction with consumers wherever they may be and however they want to be connected to our clients.”
The Global Services 100, or GS100, now in its eighth year, is a tool for buyers of business and technology services that helps them to identify and select the right vendor. The GS100 analytical model is based on four key criteria: performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities.
The full interview is available on the Global Services website here.
Corbus, LLC, a minority owned, global solutions provider since 1994, offers differentiating services while combining years of experience, solid partnerships and adaptability to client needs. Corbus’ solution offerings include Sourcing and Procurement, Business Process Management (BPM) and Information Technology (IT) services. With headquarters in Dayton, Ohio, our operations span the globe with execution team presence in North America, Europe, India, and the Asia Pacific markets. These teams collaborate with our clients to create technology-enabled, revenue generating and cost effective solutions across diverse industries while leveraging our ability to work in true partnership with our clients to improve their business results. For more information, visit http://www.Corbus.com.
Corbus is part of Soin International LLC, a private multi-national holding company that provides strategic management, administrative systems, and financial support to a diverse array of worldwide subsidiaries and affiliates.
Global Services is a media platform with a portfolio that includes digital magazines, website, events, newsletter, webinars, and customized solutions. Global Services reaches senior executives, sourcing professionals, technology, and functional leaders with more than 1000 large organizations mainly in North America and Europe. Global Services is owned by CyberMedia (India) Limited. http://www.globalservicesmedia.com