Presence Technology to Sponsor ICMI Contact Center Expo and Conference and Demo Its WebRTC Technology

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Leading Global Provider of Multi-channel Contact Center Solutions to Demo Its Web Agent Module Using WebRTC Technology at the Upcoming ICMI Contact Center Expo and Conference in San Diego

Presence Technology, a worldwide leader of Multi-Channel Contact Center Solutions, announced today they are a sponsor of the upcoming Contact Center Expo and Conference taking place May 6-9, 2014 in San Diego, California. The event, produced by ICMI, is the premier global gathering for the contact center industry and serves as the essential forum for educational growth, networking and sharing of proven best-practices. Presence Technology will feature its Web Agent module using the increasingly popular WebRTC Technology.

“We are excited to be a leader in this revolutionary technology for contact centers,” said Mike Mandato, Presence Technology Executive Vice President for North America. “The browser-based application enables real-time communications and eliminates the need for costly equipment purchases. By using the power of the web to simplify communications like voice calls, video chat, file sharing and messaging, contact centers are able to save time, money and provide a more seamless customer experience.”

Presence Technology representatives will be on-site at booth #118 for demonstrations. Built on a modular platform, the Presence suite is designed to work as a standalone solution or in tandem with an existing PBX system to simplify communications between businesses and their customers. The Presence solution can be implemented quickly and seamlessly integrates within a company’s existing applications and infrastructure.

For more information or to request a demo of this technology, please call 888-908-0117.

Presence Technology is a leading provider of multi-channel contact center solutions. Presence software enables contact centers to optimize resources and increase efficiency within the communication process with their customers. Their award winning software solutions are consistently recognized for quality and innovation, most recently receiving the “Visionary” 2013 Gartner Magic Quadrant for CRM Web Customer Service Applications. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe, and Africa supporting their efforts around the world.

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Formerly known as ACCE, ICMI Contact Center Expo & Conference is the premier global event for the contact center industry. It's regarded worldwide as the essential forum for educational growth, networking and sharing of proven best practices.

Held in rotating locations, this popular conference offers 4 full days of workshops, site tours, case studies, panels and discussions on a wide-ranging selection of industry-specific topics. In addition, the event provides valuable networking opportunities, inspiring keynote speakers and the latest technologies and services from top industry vendors.

International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers and consultants are committed to helping professionals raise the strategic value of contact centers, optimize operations and improve customer service.

ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.

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Diana Harr
Presence Technology
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