Japan Experience Expands Its Customer Assistance Abroad

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Japan-rail-pass.com adds worldwide 24/7 phone assistance and a toll-free 800-number for North American customers.

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Japan-rail-pass.com, a leading provider of Japan’s national and regional rail passes, has just dramatically expanded its customer assistance presence for its customers located worldwide. Earlier this month, Japan-rail-pass.com and its parent company, Japan Experience, opened a Los Angeles location and a toll-free 800 number for easier accessibility for US and Canadian customers, as well as new contact locations across Europe.

The new North American number, in addition to telephone lines in Japan, London, and Paris, are part of the website’s goal to offer 24-hour, seven-days-a-week support and advice. It’s now easier than ever to decide on the right rail pass and how to put it to best use. Within the first week of operation, the North American 800-number received an average of thirty calls per day. 24/7 phone lines are also available for the site’s unique “JRP Assistance” package, with bilingual experts in both English and French ready to offer advice and provide detailed itineraries for traveling by rail within Japan.

Japan Rail Passes, which come in one, two, or three-week options, allow temporary visitors to Japan to travel for free across the four main islands on any of the JR company’s rail lines. These passes, available only to non-residents of Japan who are visiting for ninety days or less, are purchased as exchange orders before departure to Japan and exchanged upon arrival. Japan-rail-pass.com’s expanded customer support will help to ensure that visitors have the right voucher at the right time, for any type of visit to Japan.

“Our website is growing with its customers first and foremost in mind,” said Claude Sauliere, CEO of Japan Experience. “Neither their location nor our location will affect the top quality assistance we are aiming to provide.” Customers interested in a Japan Rail Pass now have multiple options for fast and reliable support: in addition to their online form with fast email replies, Japan Experience’s travel experts are available at any hour of the day, regardless of time zone.

Japan Experience is a travel agency specializing in Japan, founded 32 years ago. With offices in London, Paris, Tokyo and Kyoto, Japan Experience aims to be Europe's leading specialist in travel in Japan, working with no middlemen, to bring its travelers more transparency and simplicity, better knowledge of the country, and the best prices.

For all the information on the Japan Rail Pass, check out http://www.japan-rail-pass.com.

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Claude Saulière
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