Boulder, Colo (PRWEB) April 30, 2014
DMG Consulting has recently released a new report: “Building an Excellent Relationship with your Cloud-Based Contact Center Infrastructure Vendor.” The report provides valuable insight on establishing cloud-based service level agreements, the cloud-based contact center lifecycle model, and building and maintaining a good relationship with cloud-based contact center vendors.
“Everyone involved in the cloud-based contact center industry should read this report,” said Dan Candee, Connect First COO. “DMG Consulting’s report gives in-depth, applicable advice that can instantly improve relationships between cloud-based contact center vendors and end users.”
For more information and to download the full report please click here.
DMG Consulting and Donna Fluss have been analyzing the cloud-based contact center infrastructure market since 2008. They are an independent research, advisory and consulting firm whose mission is to help their clients build world-class contact centers.
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.