Cary, NC (PRWEB) May 06, 2014
TrialCard has announced that TMC, a global, integrated media company, has named the Customer Experience Center one of CUSTOMER Magazine’s 29th Annual Top 50 Teleservices Agencies Award winners.
For over 10 years, pharmaceutical manufacturers have turned to TrialCard to help their brands increase their share of voice through tele-detailing and tele-sampling programs, respond to drug safety inquiries, provide customer service, and fulfil their back office functions.
“Each day, we are demonstrating to our customers that we are committed to enhancing their corporate reputation by creating a positive professional experience when we represent them,” said Mark Bouck, President, TrialCard. “We are proud to be recognized by TMC as one of the Top 50 Teleservices Agencies.”
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed in 2013.
“This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies,” said Rich Tehrani, CEO, TMC
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published online and in the April 2014 issue of CUSTOMER magazine.
Experience Matters. Located in Cary, NC, Google’s “Digital Capital of North Carolina”, the TrialCard Customer Experience Center conducts over 3000 healthcare-focused customer contacts each day. Over the past 10 years, TrialCard has managed the customer experience for 3200 programs. Healthcare-trained Customer Experience Specialists enhance your brand’s reputation by delivering exceptional customer service at a Certified Center of Excellence.
TrialCard Incorporated provides a comprehensive portfolio of solutions in Customer Experience Management, Patient Access Resources, Pharmacy Services, Pulse Analytics, and Reimbursement Support Hub Resources for the life-cycle of pharmaceutical brands. Since opening its doors in 2001, TrialCard has been awarded nine patents related to the processing and marketing of patient access programs. TrialCard is the largest provider of patient access programs in the industry, processing over $1 billion in patient benefits per year to help brand manufactures achieve their goals with prescribers, patients, and pharmacists.
For more information on TrialCard, please call 919-845-0774 or visit http://www.trialcard.com.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit http://www.tmcnet.com.