(PRWEB) May 03, 2014
GTG has integrated Zendesk’s leading cloud-based customer software to manage and ensure exceptional customer service is delivered at all times. The advantages to the new customer support team and group ticket system include an immediate acknowledgement response rate to all submitted tickets.
Tickets include system issues, system enhancements and wish list items, training, and any other general requests that call for further assistance. Support agents are working 24 hours a day to quickly highlight conversations that require immediate attention. The team then works to ensure the issue is resolved fast and accurately.
An important feature of the customer service system, that GTG is excited to announce, is the new self-service help area. This area has a searchable knowledge base that allows customers to view instructional and educational videos. Customers are able to access different support solutions with estimated completion times on the new systematic platform.
GTG has been focused on finding ways to improve their relationship with clients. Aubrey Moreno, Vice President at Integra Logistics Services, LLC shares her client experience with GTG’s new system. She states, “I love utilizing the “My Activities” link on the GTG Zendesk website. The system allows me to view the tickets that I or my company has submitted, as well as the progress of the tickets.”
GTG’s customer support service is highly regarded and valued by the executive team. GTG is constantly enforcing efficiency by taking time to reflect on their service performance. They have been actively working to improve their customer support features to better resolve the different issues seen across the ever-changing transportation industry. The new system also provides enhancements and training modules to keep the customer support service up-to-date.
GTG Technology Group, LLC helps to build software to manage global transportation management systems (TMS) for all sizes of intermodal and drayage transportation companies. GTG is dedicated to providing TMS solutions designed to provide end-to-end visibility and connectivity. GTG’s software was engineered to help businesses in the transportation industry overcome challenges faster, cheaper and more efficiently.