CRMXchange Virtual Contact Center Conference: Best Practices in Quality Assurance and Speech Analytics

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Quality Assurance and Analytics conference to focus on updated strategies and solutions

Quality Assurance and Analytics VIrtual Comference

Quality Assurance and Analytics VIrtual Comference

In the midst of a more complex regulatory environment with constantly changing regulations and a growing need for greater business intelligence, the focus on effective Quality Assurance and Speech Analytics solutions has intensified. CRMXchange, in association with The Quality Assurance and Training Connection (QATC), will present a dynamic Contact Center Virtual Conference: Best Practices in Quality Assurance and Speech Analytics, June 2 – 5 at

A pioneer in producing virtual conferences for the CRM and contact center market, CRMXchange develops quality educational programs designed to help resolve evolving challenges operators face every day. As the event enters its sixth year, the schedule of 12 webcasts will offer practical guidance for organizations to improve essential quality assurance programs and optimize customer care through the effective use of analytics. Sessions will focus on providing businesses with valuable information for planning, training and incentive programs to improve individual and team performance.

The virtual conference enables complete contact center teams to participate in expert-led, live workshops without incurring conference fees, travel costs or time away from the office. The online format provides flexibility that no in-person conference can match. If the initial webcast dates and times are not convenient, all conference sessions will remain available online to registrants for 7 days following the event.

As an added informational opportunity, attendees can “meet” with quality vendors in the virtual exhibit hall; obtaining product information and downloading product videos, press releases, and white papers at the click of a mouse. Sponsors include Aspect, AVOKE BBN, CallMiner, Genesys, HigherGround, HireIQ, inContact, NICE Systems, Uptivity, Verint, and VPI.

Participants can also chat with presenters and peers in the event’s virtual lounge, an interactive networking forum. They can learn how others are handling challenges, meet with colleagues, pose questions, and share insights.

The conference’s keynote presentation, “Be the Best at What Matters Most” will be delivered by Joe Calloway, noted authority with a 30-year history as a speaker. Joe has also been a performance coach and adviser for companies like Coca Cola, IBM, Saks Fifth Avenue and American Express. The keynote will explore how organizations can best focus on what is truly important, while inspiring constant improvement, and motivating people to immediate action.

Other conference presentations:
•The Quality Challenge - Presented by Verint
•Moving from Subjective to Objective when Improving the Quality of Soft Skills - Sponsored by Genesys
•Improved Satisfaction Using Customer Analytics - Sponsored by CallMiner
•How to Solve 10 Everyday Call Center Problems with Analytics - Presented by VPI
•Five Things You Should Know About Me - Case Studies and Information from Sponsoring Vendors
•You’re Only as Strong as Your Weakest Link - Presented by AVOKE
•Speech Analytics: 10 Tips for Staying Focused on What Matters Most - Presented by Uptivity
•Step-by-Step Process for Creating Relevant, Objective and Measurable Quality Standards - Presented by Call Center Training Associates
•Master the Art of Remote Working for Contact Centers - Presented by Customer Contact Strategies
•Money Isn’t Everything: Rewards & Recognition, Presented by Aspect and QATC Board
•60 Ideas in 60 Minutes

For more information about this and other virtual conferences presented by CRMXchange, contact info(at)crmxchange(dot)com or call 941-702-8389. Contact center professionals can register at no cost at

About CRMXchange
Founded in 1995, CRMXchange has long been recognized as a premiere Web destination for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM and contact center professionals. CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as an online pioneer, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known to our audience as the “event site,” CRMXchange has gained a reputation as an expert in the hosting and marketing of webcasts and other online events.

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Sheri Greenhaus
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