Lucidity and Oracle Utilities Deliver End-to-End Managed Services

Lucidity’s ClearCARE division and Oracle Utilities Professional Services provide ongoing managed services support to Oracle Utilities applications customers.

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Irving, Texas (PRWEB) May 06, 2014

Lucidity Consulting Group, a Platinum level member of Oracle PartnerNetwork (OPN), is pleased to announce its work with Oracle Utilities Professional Services to provide end-to-end managed services support. Leveraging Oracle Utilities Professional Services product and industry domain experience, and operational excellence methodology along with Lucidity’s ClearCARE division, which provides a suite of hosting, enhancement, training and helpdesk solutions, this offering can provide ongoing managed services support to Oracle Utilities applications customers. Specific focus areas include support of cooperatives, municipal utilities, deregulated utilities, and mid-market utilities in Canada, the United States, and South America.

Lucidity’s relationship with Oracle spans thirteen years of success on Oracle application and technology implementations and post-production services. This offering combines Lucidity’s existing managed services framework and on-shore resources with Oracle’s industry leading functional and technical solutions and offshore Global Delivery Center in a full-service, end-to-end, 24/7 support model for Oracle Utilities applications customers. Customers face steep challenges in having to provide 24/7, 365 support, more flexible technology infrastructure, better customer service, and lower cost of service to the business. Customers need Oracle applications and technology skills and a consistent delivery methodology that the business can rely on. This offering is in direct response to helping customers respond to these challenges.

Lucidity will support the following Oracle Utilities products:

  •     Oracle Utilities Customer Care and Billing
  •     Oracle Utilities Customer Self Service
  •     Oracle Utilities Meter Data Management
  •     Oracle Utilities Smart Grid Gateway
  •     Oracle Utilities Mobile Workforce Management
  •     Oracle Utilities Quotations Management
  •     Oracle Utilities Outage Management System
  •     Oracle Utilities Analytics
  •     Oracle Utilities Work and Asset Management
  •     Oracle Utilities Field Work Process Integration
The following managed services will be offered in support of those products:
  •     Business Process Outsourcing
  •     Application Functional Services
  •     Application Administration Services
  •     Database Administration Services
  •     System Administration Services
  •     Hardware Provisioning Services
  •     Service Desk
  •     Training and Certification
“At Lucidity, we have built an on-shore, full services capability with multiple data centers and a significant technology infrastructure,” said Clint Brice, Lucidity’s CEO. “The combination of these service offerings is what our customers and the marketplace have been asking for. We have the ability to support customers 24/7, 365 in a variety of ways at a price point that is affordable and can lower operational costs, while providing an ideal service. Cooperatives, municipal utilities, deregulated utilities, and investor-owned utilities are expecting us to step up and perform, so we are excited to provide this support model with Oracle Utilities.”

“We are able to provide a reliable, predictable, and cost-effective support model that can help our utility customers improve their level of customer service and operational efficiency, while accelerating their time to value for upgrades and enhancements,” said David De Maio, Group Vice President, Global Professional Services, Oracle Utilities. “Utilities can take advantage of our world class-software and technology, as well as a uniform and consistent solution methodology and a proven support model to manage their business operations, allowing them to focus on what they do best in servicing their customers.”

About Lucidity

Lucidity is a full-service business and technology consulting firm specializing in utility industry solutions. From strategy and planning to implementation and sustainment, Lucidity prides itself in its ability to help clients solve a wide variety of business challenges. We draw upon decades of first-hand utility industry and technology experience to deliver results for our clients. A Platinum level member of Oracle Partner Network (OPN), Lucidity’s combination of seasoned resources, and deep functional and technical expertise, translates to solutions delivered economically, efficiently, with confidence. For more information about Lucidity please visit http://www.luciditycg.com.

Media Contact Information
Lindsay Kutac
Marketing & Sales Operations Leader
972.679.3505 l lkutac(at)luciditycg(dot)com

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