CCNG Announces Upcoming Contact Center & Customer Experience Management Events

CCNG announces the upcoming Improving the Customer Experience events hosted by CCNG members in Irvine CA, Fort Worth TX, Philadelphia PA, Oklahoma City OK, and their annual Contact Center Executive Summit. CCNG will host their Executive Summit (by invitation only) exclusively for senior level industry management to present and discuss best practice content in customer service and customer experience management.

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call center, contact center, customer care, customer experience management

CCNG events - Connect, Interact, Share

The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry...

Fort Worth, TX (PRWEB) May 06, 2014

CCNG International Inc. is pleased to announce their upcoming event schedule for the 2014 Improving the Customer Experience event series. The May 15th event will be in greater Irvine CA area hosted by Ossur Americas contact center operations, the June 5th event will be in Fort Worth TX hosted by Think Finance, in greater Philadelphia area for the July 10th event hosted by Publicis Touchpoint Solutions and in Oklahoma City on July 17th with host contact center Teleflora. All four CCNG events will focus on strategies and best practices for customer service and contact center operations can improve overall levels of customer experience in five key areas –

Call Center / Contact Center
Customer Loyalty and Rewards
Social Media / Social Care
Customer Feedback and Satisfaction
Self Service and Support

Additionally CCNG announces this year’s annual Contact Center Executive Summit scheduled for August 4th and 5th in Fort Worth TX. “We have a new venue and exciting line up of very senior level executive members speaking this year,” says David Hadobas, President and CEO of CCNG International Inc. “Holding our two day event at the Fort Worth Museum of Science and History was a great opportunity to take advantage of their beautiful facility and enjoy an evening touring the new Indiana Jones exhibit on site”.

The 2014 CCNG events began February 27th with member host Thompson Creek Window Company / Closet America contact center operation in Lanham, MD, followed by the March 13th event in Charlotte, NC hosted by member Family Dollar. The CCNG April events will be hosted by Coca Cola in Tampa, FL and Toyota Financial in Phoenix, AZ. May events have included host Kohl’s in their Milwaukee WI contact center and May 7th in Columbus OH with host JP Morgan Chase.

“CCNG members host these events to get their local management involved, showcase their contact center operations and experience, and learn from industry peers,” says Hadobas.

The focus for the CCNG events this year on the customer experience where attendees will gain valuable insights from many different professionals representing a wide range of industries including financial services, retail, travel, public utility, telecom, insurance, healthcare, BPO, and many more.

What are contact center, customer service and customer experience management attendees saying about participation in CCNG events?

"The CCNG meetings are a great opportunity to network with industry professionals and learn what struggles they're overcoming and how, as well as discuss new and changing Contact Center best practices. The shared knowledge, experience, and relationships are invaluable as we navigate through this ever changing industry." – Mike Kinealy, Director, Contact Center Operations - Customer Service, Sales & Road Service, U-Haul International, Inc.

“The value in participating came from sharing best practices and hearing different perspectives on how to address obstacles that can arise in a call center. I left the day with themes on how we could think differently based on some of the discussion with the other attendees.” - Kim Abramshe, Retail Investment Services Group Manager, T. Rowe Price.

“What I like about the CCNG event is the willingness for like-minded professionals to honestly share what they don’t know. At our recent session most of the attendees were interested in an omni-channel solution and improving first call resolution. Both the center managers and solution providers shared valuable, real life solutions without all the sales chatter. It was well worth the time.” George Simons, VP, Global Contact Services, LLC.

These upcoming events will feature presentations, group discussions and site tours from hosting members. Each event has a very interactive agenda to engage attendees, sponsors and presenters throughout the day.

CCNG partners sponsoring these events include Voice Print International (VPI), Five9 Inc., Avaya, OpenSpan, Innosource, Aspect Software Valor IT, and Working Solutions. For details on how to attend and guest pass availability, contact Ginger Graber, ggraber(at)CCNG(dot)com.

View program details at – http://www.CCNG.com.

CCNG International Inc.

Founded in 1992, CCNG International Inc.

CCNG is a member Professional Peer Network (PPN) for Contact Center and Customer Service Executives, Managers, and Leaders. Within the CCNG Member Network, Contact Center and Customer Service Professionals:

Connect for networking and sharing best practices.

Interact to enhance their professional network and gain valuable insight into Contact Center and Customer Service best practices and technology.

Share their experience and ideas contributing to the valuable discussions.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network.

For more information about the CCNG Member Network and to gain access, please visit CCNG.com. “Like” us on Facebook and follow us on Twitter @CCNGNetwork.

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