Confirmit Announces 2014 ACE Award Winners

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Achievement in Customer Excellence Awards recognize organizations with outstanding achievement in customer, employee and partner satisfaction.

Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced the winners of the 2014 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the ACE Awards recognize Confirmit clients who demonstrate excellence in the rigorous application of feedback processes and outstanding performance as measured by those processes.

“Earning a Confirmit ACE Award is a distinct honor for organizations who conduct customer, employee and partner satisfaction programs. They provide public recognition of the commitment that our clients demonstrate in listening to customers and driving positive change across their business,” said Henning Hansen, President and CEO of Confirmit.

“We are proud to recognize this year’s ACE Awards winners, all of whom have established outstanding programs to measure feedback and act upon it to increase satisfaction, improve operational efficiencies, and enhance revenue growth. We are delighted to be the trusted partner of these innovative businesses,” Hansen said.

43 organizations earned 2014 Confirmit ACE Awards. Confirmit will be presenting winners with their awards during a ceremony tonight at the Confirmit Community Conference 2014 in Orlando, Florida. Winning organizations include:

21st Century Insurance; Actuate; ADT Security Services; AIG Asia Pacific; American General Life Companies; ANSYS, Inc.; Asurion; Best Buy Co., Inc.; BNSF Railway; Canon USA, Inc.; Computacenter; CyberSource; Dell Software; Deltek; Digital Insight; Earthlink; Equinix, Inc.; First Vehicle Services; Harvard Business Publishing; Infor; ITV; Marketing Sciences; McKesson; Moore Medical; Newmarket International, Inc.; Philadelphia Insurance Companies; PODS Enterprises, Inc.; Roche Diagnostics Corporation; RONIN Corporation; SanDisk Corporation; Siemens Industry, Inc.; SimplexGrinnell; Stryker; Survey Sampling International with partner Epiphany RBC; Sysmex America, Inc.; The Hanover Insurance Group; The Toro Company; Travel Guard; Tyco Integrated Security; Vivint; Waters Corporation and Wind River.

Several of this year’s winning companies have been recognized with an ACE Award multiple times since the program’s inception in 2005. Multi-year winners include:

  •     Nine-time winner: CyberSource
  •     Eight-time winners: 21st Century Insurance; Newmarket International, Inc.
  •     Seven-time winners: Actuate; American General Life Companies; Deltek; Waters Corporation
  •     Six-time winners: Infor; SimplexGrinnell; Wind River
  •     Five-time winners: ADT Security Services; Canon USA, Inc.; Computacenter; Dell Software; Siemens Industry, Inc.; Travel Guard
  •     Four-time winners: Equinix, Inc.; McKesson; Roche Diagnostics Corporation

About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2014 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1, 2013 and December 31, 2013, and must meet a range of qualitative criteria based on recognized industry best practices. For further information, please visit

About Confirmit
Confirmit is the world’s leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit for more information.

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